Position Responsibilities:

Driving future growth and AI Enablement(35%)

- Identifies and develops strategy synergy between training, sales and marketing for future focused growth, including increasing our digital footprint, competitive analysis, identifying pilot groups, research, testing and application with a focus on sales effectiveness

- Leads the exploration of emerging learning, performance, and enablement practices, identifying future capabilities, technologies, and approaches needed to support evolving sales audiences and business strategies.

- Evaluates, pilots, and applies emerging technologies, including AI-enabled tools and performance support solutions, to improve learning effectiveness, capability development, and business outcomes.

- Collects sales data and marketing data to tie into the training team data, creating robust summaries to be shared out

- Questions the status quo and consistently looks for the most innovative and engaging solutions with continuous improvement mindset

- Builds capability strategies that anticipate future workforce, customer, and industry needs, ensuring learning solutions remain relevant and aligned to evolving business priorities.

- Work with L&D; Manager/s to oversee audience learning journey and career pathways in the organization

- Build strong working relationships with key stakeholders to anticipate needs across multiple businesses

- Proactively seek feedback from clients to continuously evolve and improve services provided individually and by the broader T&D; team

Facilitation and Learning Experience Design (35%)

- Facilitates high-impact learning experiences, workshops,



and strategic sessions that drive capability development, behaviour change, and business performance across sales audiences.

- Design consistent training solutions that meet the needs of the adult learners across multiple businesses, writing and editing content; testing solutions for readiness and usability

Enterprise and Sales Alignment & Strategy (30%)

- Uses performance data, learner insights, business metrics, and stakeholder feedback to evaluate capability development initiatives, measure impact and ROI, and inform future learning and enablement strategies.

- Performs the full consultation cycle by identifying capability and performance gaps, conducting needs analysis, recommending learning and non-learning solutions, and measuring business impact.

- Manages concurrent complex design projects from end to end; communicating with partners and key stakeholders, influencing and adhering to tight timelines and ensuring strong communication plan and workback schedules

- Demonstrates inclusive behaviors and provides opportunities to collaborate across teams

- Fosters an environment where team members share insights and generate ideas, to become more innovative and create value for business partners across the organization





- Maps road to readiness path including implementing change management tools where required, across multiple businesses

Required Qualifications

- Demonstrated ability to facilitate engaging learning experiences and influence behaviour change through coaching, facilitation, and stakeholder consultation.

- Demonstrated curiosity and interest in emerging learning practices, technologies, AI-enabled tools, and future workforce trends.

- Demonstrated knowledge of adult learning principles, behaviour change strategies, and performance consulting practices.

- Strong critical thinking, needs analysis, and problem-solving skills with the ability to identify capability and performance gaps.

- Excellent verbal, written, presentation, and communication skills with the ability to influence and engage audiences at all levels.

- Robust organizational, consulting, and stakeholder management skills, with the ability to manage multiple priorities and complex initiatives.

- Experience translating business needs into scalable learning, performance, or capability solutions that support measurable business outcomes.

Preferred Qualifications

- Experience facilitating workshops, leading discussions, or supporting behaviour change across diverse audiences.

- Demonstrated interest in future workforce trends, digital transformation, AI-enabled capability development, and emerging approaches to learning and performance.

- Experience in learning and development, sales enablement, organizational development, facilitation, performance consulting, or other capability-building functions.

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📌 Strategic Sales Capability Consultant (Waterloo)
🏢 Manulife
📍 Waterloo