Agency:

Flywheel

Job Function:

Finance

Job Subfunction:

Finance Management

Job Description:

About Flywheel

Flywheel’s suite of digital commerce solutionsaccelerategrowth across all major digital marketplaces for the world’s leading brands. We give clients access to near real-time performancemeasurementand improve sales, share, and profit. With teams across the Americas,Europeand APAC, we offer a career with real impact, endless growthopportunitiesand the support you need to be the best you can be.

The Role

We are looking for a Budget Project Manager to lead account management responsibilities and nurture client relationships. This opportunity is for someone who is excited to own all stepspostclosed/won opportunities including engagement onboarding, invoicing, purchase order management, resolving client requests, and collections. We are looking for an innovative individual to implement scalable solutions that proactivelyavoiddisruptions inattainingpayment for our services andprovidebest-in-classclient experience supporting client retention. This role will be involved with onboarding clients for multiple brands, working with various internal teams to coordinate client launches, and track expected level of data tracking and fulfilment for invoicing and payment receipt.
The successful applicant will have great aptitude in building andmaintainingcustomer relationships, be an inquisitive self-starter, have attention to detail,possessexcellent planning and leadership abilities.



An ideal candidate will be willing to wade into complex and sometimes not clearly defined processes to develop problem-solving strategies for our clients and successfully negotiate internal teams to action those strategies.

What You Will Do:

- Serve as the point of contact for clients in your portfolio
- Connect, consult, and own the financial relationship with customers
- Understand customer requirements and needs to offer suitable solutions
- Liaise with clients at a senior level on day-to-day basis
- Generate monthly invoicing for clients in your portfolio
- Define PO Management workflow and track compliance to client POs
- Monitor client procurement system (Ariba, Coupa, Tungsten, etc) for order/payment status and resolve errors
- Cross-references customer SOWs/Authorizations to POs and invoicing needs (by platform, geography, revenue stream, etc.)
- Review invoices with customer to ensure accuracy so rapid payment received; otherwise resolves for payment
- Monitor invoices to ensure customer payment within terms, work with customer to resolve billing disputes. Maintain accounts receivable KPIs
- Lead monthly client touchpoints, preparation of materials and follow-up actions.
- Maintainclient required reporting/ trackers
- Resolve issues tomaintainand strengthen customer trust
- Conduct performance evaluation using key metrics
- Provide feedback and counsel to account team to meet objectives




- Acts as the client’s representative to ensure their needs are met with a focus on improving the customer experience
- Ensuretimelydelivery of requests to clients
- Build client social network for purpose of documenting POC for each aspect of commercial relationship
- Create process and end-user documentation that can be shared with team
- Communicate overall quarterly/annual progress to senior management and external stakeholders

Who You Are:

- Seven (7) years of proven experience as an Account Manager or similar position
- Outstanding organizational, customer service, and leadership skills
- Excellent communication and ability to build strong interpersonal skills with aptitude for fostering long-term relationships
- Passion for leadership and bringing a team together
- Able toanalyzeproblems and strategize better solutions
- Excellent analytical skills with ability to reconcile multiple data sets
- Ability to multitask in a fast-paced environment, prioritize, and manage time efficiently
- Demonstrable experience in negotiation and meeting client requirements
- Knowledge of performance evaluation techniques and metrics
- Self-motivated, able to work independently, and able to take initiative without always being directed
- Proficiencyin Microsoft Office and SAP
- Working knowledge of eCommerce industry
- Knowledgeable of sales process from initiation to close
- Good written and oral communication skills

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled growth opportunities opportunities and a supportive, fun and engaging culture.
We have office hubs across the globe whe

📌 Client Budget Manager (Toronto)
🏢 Adelphi Group
📍 Toronto