Manager - Skills Training and Employment Pathway (STEP)

Posting #: 4364Posting Date: October 9, 2026 Posting Closing:October 22, 2026

Have you heard of us?

Wesley is a long-standing local non-profit and living wage organization. We are passionate about our work advocating for harm reduction, housing, poverty eradication, and food security in Hamilton, Halton, and Brantford. We’re committed to diversity & inclusion and a healthy work-life balance. We would love for you to join our team

Are you the one we’re looking for?

We are seeking a dynamic, highly motivated Program Manager for Skill Training & Employment Pathways (STEP) who demonstrates our values of compassion, accountability, responsiveness and empowerment; to our clients, families and each other.

STEP (Skills Training and Employment Pathway) is Wesley's new three-year employment program designed to help Government-Assisted Refugees build successful careers and achieve economic independence. Through employment counselling, job matching, employer engagement, and skills training opportunities, STEP creates pathways to meaningful employment while helping local employers address workforce needs and strengthening our communities.

PURPOSE

Accountable to the Director/Senior Director, the Manager of Workforce Development & Employment Services, will lead the delivery of the Skill Training & Employment Pathways (STEP) program for Government Assisted Refuges, and will be responsible for team supervision, service delivery, program implementation, budget monitoring, and achievement of program outcomes, in Hamilton and Brantford.

The leader in this role will work collaboratively with other managers in the Newcomers Programs and Employment Services Department, to ensure program alignment,



continuous improvement, compliance, and client-centered service delivery.

This is a full-time, non-unionized contract position working 40 hours per week, with a contract term ending March 31, 2029. The salary for this position is $69,490 per annum.

Key Responsibilities:

1. Provide support and assign work to the front-line staff to ensure the effective, effective operation of the STEP program within the general policies and guidelines of Wesley and best practices for the sector;
2. Work with front-line staff to implement the day to day operational plans for the portfolio, in close coordination with the Manager, Employment Ontario to ensure both programs are operating effectively and efficiently.
3. Actively participate in resolution of all program issues from day-to-day issues to formal disciplinary / dispute resolution processes.
4. Work with program staff to ensure all relevant legislation, regulations and guidelines are met by each staff, including maintaining accurate record of services delivery, program data management aligned with privacy act for client’s data, and other required records as per funder and organizational requirements.
5. Coach and support front-line Staff to develop and expand on skills to apply best practices and improve service delivery.
6.



Work with front-line staff to execute procedures to manage and mitigate risks to the program and overall to Wesley.
7. Collaborate with relevant community partners and other RAP agencies who also deliver STEP program in their catchment areas to support collaboration and ensure operational consistency.

What you will bring:

1. Minimum of 1 to 2 years’ experience in managerial roles in human services sector in the not for profit or public sector.
2. University or College level degree in Career Counselling, Social Service Worker, social work or related fields.
3. Demonstrated experience in the delivery of employment or workforce development services including employer engagement, service planning, and funder outcome requirements, especially for newcomers in Canada.
4. Demonstrated experience leading teams in a target-driven, funder-accountable environment, including monitoring performance, addressing service gaps, coaching staff and improving program outcomes
5. Experience managing in a unionized environment an asset.
6. Knowledge of the community and not for profit organizations with the ability to connect and work collaboratively with all individuals who are interested in forwarding the organization’s Vision.
7. Understanding of the vision, mission, values and history of Wesley.
8. Proficient in the use of Microsoft Office Suite.
9. Understanding of legislation and best practices applicable to the program.
10. Ability to handle sensitive information effectively and confidentially.
11. Experience in preparing funding proposals and background in working with funding partners.
12. Superior written and verbal communication skills.
13. Comfortable in making presentations

📌 Manager - Skills Training and Employment Pathway (STEP) (Brantford)
🏢 Wesley
📍 Brantford