Work

Location:
Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $96,900
- $136,800 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description
Accountable for direct or indirect day to day management of a team of IT professionals (including both permanent and contract resources) in supporting assigned business clients / internal partners / stakeholder needs and requirements. May be involved in negotiating technology costs and scope in forecasting, planning process with subset of business clients within an overall Segment CIO or within a key technology Functional area.

KEY ACCOUNTABILITIES

This role will support, lead and drive TD Data Cloud User Operational and Platform Support across Rahona Platform to provide dedicated support and service management and ownership. This role requires an individual with a high degree of personal initiative and strong communication, problem-solving and analytical skills.



Robust interpersonal skills will be required to interact effectively with a variety of stakeholders and partners including Technology, Data Governance, Control Partners and Audit. As Rahona platform continues to grow, the Manager Tech Delivery / Partner Mgmt is required to provide end-to-end ownership of Consumption business operations support, service management, escalation handling, and continuous service improvement, ensuring a consistent and high-quality user experience.

CUSTOMER

Manage cross -functional team of IT professionals to support assigned business clients / internal partners / stakeholder needs and requirements Responsible for project delivery for the set of application in their scope, commissioning projects to be executed by Tech PMs Establish day to day management direction and define priorities and strategies consistent with the business goals and aligned to overall direction from Technology Leadership team for own area Communicate business vision / goal and portfolio priorities to team members (e.g. Application Owners / Development Managers, Business Systems Analysis, Platform / Service and/or Technology Project Managers etc.) Develop impact assessments and manage assigned portfolio delivery schedule and periodically perform risk assessments to manage operational processes consistent across the portfolio (e.g. time reporting) Monitor and manage Capacity Forecasting process compliance among Technology Project Managers and report on progress,



status, and overall health of the portfolio and the individual applications Assess change requests and issues across the portfolio and identify key items for reporting Manage vendor relationships for own area and ensure timely/accurate communication and resolution of issues; monitor billings/expenses against contracts Assist in the assessment of the scope and risk of projects; work with the client, project managers, and/or 3rd party vendors to ensure the development of broad project plans, budgets, and deliverables Work closely with IT leadership to ensure on-going focus on reusability, scalability, and enterprise-wide solutions, to maximize returns on the suite of products

SHAREHOLDER

Measure and monitor progress at clearly defined points in the process for all ongoing projects within the portfolio to ensure projects are delivered on time, within budget, and that projects meet or exceed expectations Assess work plans and schedule impacts across portfolio and identify key schedule issues for reporting, elevate further as necessary Assess and review schedule impacts, and works with stakeholders to resolve, and elevate further as necessary Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
- including creation of project documentation of system requirements, estimates of scope and cost Track major project deliverables; communicate up-dates; support initiatives intended at reducing time-to-market and containing costs Ensure operational, reputational, and intellectual risks are understood, and provide advice towards minimizing risk and escrow where appropriate Maintain proficient knowledge of the competition, custome

📌 Manager Tech Delivery (Toronto)
🏢 The Toronto-Dominion Bank (Canada)
📍 Toronto