Career Opportunities with Campus Living Centres

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The Residence Life Manager (RLM) is responsible for creating a safe, inclusive, engaging, and enriching student living experience within the community. The RLM is responsible for the development and implementation of the Residence Life program that supports student engagement, community development, resident satisfaction, and a positive living environment in accordance with Campus Living Centres' core values.

The RLM supervises Community Assistants (CAs) and works collaboratively with the broader property management team to support the resident experience. This position works frequent irregular hours, including extended workdays and attendance at evening and weekend meetings, programs, training sessions, and community events.

Essential Functions and Basic Duties

Administration and Building Management

- Coordinate Residence Life activities associated with key operational periods, including move-in, move-out, and other major resident transitions.
- Support occupancy and resident experience initiatives as required.
- Monitor departmental spending and manage the Residence Life budget.
- Support the regular operational functions of the property management team, including resident services, facilities, leasing, and other operational areas as required.
- Ensure resident concerns, complaints, incidents, interventions, and follow-up actions are appropriately documented and escalated as required.
- Responsible for the overall functioning of the Residence Life department.

Departmental Responsibilities





- Act as the primary liaison between Residence Life and other property departments.
- Responsible for the overall Residence Life portfolio, including resident programming, community engagement, resident satisfaction, community standards, conflict resolution, and roommate disagreements.
- Promote community policies, expectations, and shared-responsibility standards through resident education, communication, programming, and ongoing engagement.
- Support the safety, well-being, concerns, and overall experience of residents in a respectful, timely, and effective manner.
- Develop and maintain partnerships with university departments, student organizations, community partners, and other stakeholders that enhance the student living experience.
- Support student recruitment, leasing activations, promotional initiatives, open houses, tabling activities, and community events as required.
- Collaborate with the Leasing Manager and property leadership to create engaging experiences that showcase the community, amenities, and resident lifestyle to prospective residents.
- Support resident-focused promotional initiatives that strengthen community engagement, resident retention, and the overall visibility of the property.
- Maintain regular communication and collaboration with Community Assistants, Housing Administrators,



the Leasing Manager, Assistant General Manager, and General Manager, with a particularly close working relationship with the Assistant General Manager.
- Maintain strong communication with other property departments to ensure consistent resident support and service delivery.

Community Experience and Amenities

- Support the overall condition, presentation, and resident experience of community amenity spaces by identifying concerns and coordinating with the appropriate property departments for follow-up.
- Regularly review amenity spaces to ensure they are organized, welcoming, and maintained to an appropriate community standard.
- Monitor games, recreational equipment, gaming supplies, and other resident-use items within amenity spaces and coordinate replenishment or replacement as required.
- Promote community policies and expectations to encourage residents to respect shared spaces and contribute to a positive living environment.
- Develop initiatives and resident communications that reinforce a community where residents can live, work, study, socialize, and play in a safe and respectful environment.
- Identify opportunities to enhance the use, enjoyment, and overall resident experience of community and amenity spaces.

Crisis and Incident Management

- Serve as part of the departmental rotation of on-call managers.
- Be familiar with and follow Campus Living Centres policies and procedures.
- Perform mediations and interventions as needed, including supporting the resolution of resident concerns, roommate disagreements, and community conflicts.
- Coordinate with outs

📌 Residence Life Manager (Toronto)
🏢 Campus Living Centres
📍 Toronto