- Production Support Team – sustainment, defects, patches, operational fixes, reporting.

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

Job ID #31479: Application Support Specialist - EAM - REPOST

- Union: Non-Union
- Job Description ID #: 7795
- Vacancy type: This posting is for an existing vacancy

Summary Of Duties

Reporting to the Supervisor, Business Applications – Enterprise Asset Management (EAM), the Application Support Specialist – EAM is responsible for the technical configuration, customization, integration support, reporting, and sustainment of the City’s Hexagon (HxGN) EAM platform. This role provides technical expertise across system administration, performance optimization, troubleshooting, reporting, and development of EAM flexes, extensions, or integrations.

Working as a technical member of an Agile/Scrum delivery team, the Application Support Specialist participates in sprint activities, estimates development effort, and delivers technical work items—such as configuration changes, data updates, integrations, GIS support, or reports to meet defined acceptance criteria.

Candidates may be hired into one of three specialization streams:





- GIS / OpenCAD Specialist
- Generalist EAM Application Specialist
- Integration Specialist (DBPro/Python/.NET/API/ETL)

These roles will support both the Production Support and Enhancements Scrum Teams. Individuals may be assigned to one of two EAM Scrum Teams:

- Production Support Team – sustainment, defects, patches, operational fixes, reporting.
- Enhancement & Configuration Team - current features, integrations, flex development, configuration, reporting enhancements.

This position has regular access to confidential HR and Finance data.

GENERAL DUTIES

- Participates in Agile ceremonies (stand-ups, planning, refinement, reviews, retrospectives) as a technical contributor.
- Provides accurate effort estimates and delivers development and configuration tasks within sprint commitment.
- Configures and supports Hexagon EAM components including flexes, workflows, screens, extensions, and security.
- Troubleshoots application issues, supports performance tuning, and resolves defects in collaboration with IT and vendors.
- Executes controlled data imports, exports, and updates in support of operations, enhancements, and reporting.
- Supports integrations between Hexagon EAM and enterprise systems such as ERP, GIS, CRM, SCADA, etc.




- Troubleshoots data flow issues and validates integration outcomes in partnership with Integration Specialists and Solution Architects.
- Develops and maintains EAM operational and analytical reports for divisions including Public Works, Transit, Waste Management, Water/Wastewater, and Transportation.
- Uses EAM-native reporting tools, SQL, SSRS, or Power BI to support divisional reporting needs.
- Ensures reporting outputs align with business rules and Corporate Asset Management standards.
- Designs, develops, tests, and deploys EAM enhancements, flexes, scripts, configuration changes, and integrations.
- Reviews vendor release notes and evaluates impacts on configuration, reporting, and integrations.
- Designs and executes system-level testing.
- Supports User Acceptance Testing by preparing technical test cases and assisting business testers.
- Ensures solutions meet technical standards, acceptance criteria, and governance rules.
- Develops and maintains technical documentation, configuration records, integration mappings, and technical standards.
- Works within ITIL-aligned processes for incident, problem, and change management.
- Works with Solution Architects, Enterprise Architects, Integration Specialists, Product Support Specialists, Divisional leaders, and vendors.
- Supports cross-departmental initiatives and technical projects requiring EAM expertise.
- May be required to provide on-call support to users.
- Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
- Performs other duties

📌 Job ID #31749: Application Support Specialist (Canada)
🏢 City of Hamilton
📍 Canada