Sandbox is a Toronto-based multidisciplinary research-to-product agency working at the intersection of design, technology and learning. We design and conduct research, advise our clients on how to increase their impact, and imagine, test and build innovative digital solutions that inform and educate audiences. Through our Barcelona-based Labs team, we create global partnerships in new areas of work, such as public-interest artificial intelligence. We are proud to serve incredible mission-driven organizations, ranging from UNICEF and the OECD, to government agencies, universities, trade unions and non-profit organizations.

What you can expect

- Join a small, collaborative team of researchers, learning specialists, designers, technologists, media experts and operational leads who share knowledge and solve problems together.
- Lead varied client work with meaningful conceptual and creative autonomy, while staying close to the strategy, people and details that shape strong delivery.
- Be challenged to stay at the edge of AI technology, helping internal and client teams leverage the benefits of AI while countering its risks
- Work in a flexible hybrid environment with four weeks of vacation, professional development support and opportunities to grow with the company.

The role

We are looking for a Digital Learning and Product Lead to guide our learning and digital product practice in close collaboration with our User Research & Service Design Lead. You will oversee and contribute to the development and delivery of projects ranging from instructional design and digital learning products to website and product development, in areas ranging from education, health, workforce development, research and public services,



while providing key contributions to the company’s strategic initiatives and AI strategy. .

The right person is a big-picture thinker who’s also a technology enthusiast and has an entrepreneurial spirit. They combine a strong ability to build relationships with client teams and a diversity of collaborators with experience in education and instructional design. Fluency in UX and product development pipelines is a strong asset, and exposure and understanding of AI capabilities is a must.

What you will do

Lead projects and delivery

- Translate strategic client needs into clear project approaches, scopes, deliverables, work plans and timelines.
- Scope learning and digital product work based on the audience, objectives, budget, available content and technical workplace.
- Estimate and coordinate resources across instructional design, writing, design, web development, media, accessibility and quality assurance.
- Manage dependencies, risks, review cycles, scope changes and delivery across a portfolio of projects, including work managed day to day by other team members.
- Maintain clear project communication and raise decisions or concerns early when they could affect scope, timing, quality or the client relationship.

Set the learning and product direction





- Collaborate with client and internal research teams to identify user challenges and needs
- Analyze client materials to determine what can be used, what needs to be restructured and where gaps must be addressed.
- Recommend appropriate formats, tech stacks and approaches for a wide range of learning experiences, websites and custom interactive products.
- Guide learning objectives, course structures, storyboards, scripts, activities, graphics, media and course builds.
- Help define product content, functionality, user experience, analytics, content management and technical requirements.
- Coordinate technical discussions involving content management systems, custom development, hosting, integrations and deployment.
- Ensure accessibility and quality assurance are built into the work from planning through launch.

Spearhead innovation

- Identify practical uses for AI, automation and other tools while maintaining strong editorial and quality controls.
- Spearhead the adoption and documentation of AI-driven workflows within the learning and product team
- Stay up to date with technology trends and share knowledge with the team
- Support new partnerships and business development through writing of project proposals within your area of expertise.

Manage clients and support business development

- Lead client meetings and written communications with clarity and sound judgment.
- Help clients understand their options and make informed choices about strategy, product scope and technology
- Provide strategic advice to the Sandbox leadership team on scope, timelines, resourcing, and risks
- Contribute to proposals, requests for proposals, terms of reference, work plans, technical

📌 Lead, Digital Learning (Toronto)
🏢 Sandbox
📍 Toronto