Do you enjoy working with systems, solving problems, and helping people use technology more effectively?

UGM is looking for a Systems Coordinator to support two key organizational systems: ShareVision, our Client Management system, and UKG, our People & Culture system. This role helps ensure these systems remain reliable, accurate, and user-friendly for the teams who depend on them every day.

Reporting to the Systems & Strategy Lead, the Systems Coordinator works closely with system users, system owners, and members of the Systems team to support effective system use across the organization. This position is a great fit for someone who is organized, detail-oriented, service-minded, comfortable working with data and technology, and interested in contributing to continuous system improvement.

Permanent, Full-Time Position (37.5 hours per week). Schedule: Monday – Friday: 8:00 AM – 4:00 PM. The starting wage range for this position is $28.96 - $31.64 per hour.

Who We Are

Demonstrating the love of Christ, UGM feeds hope and changes lives through a faith-based continuum of care. We are a proud member of the Canadian Council of Christian Charities and have earned the Best Christian Workplace award again in 2021.

- We provide competitive salaries, generous vacation and sick leave, an RRSP matching program, as well as the potential for educational assistance and flexible work arrangements.
- In addition, our extensive advantages plan is fully employer-paid and includes extended dental and medical, as well as $4,500 per year in pooled paramedical expenses.

A focus on employee resilience, support for professional development, engagement in meaningful work,



and a fun and caring environment are all part of being a member of the UGM team. If you are someone who desires to learn and grow, has a passion to serve and make a difference, and connects with others with both humility and humor, then you will be a great fit at UGM.

Main Duties & Responsibilities

- Daily System Administration & User Support — 60%
- Act as the first point of contact for day-to-day user requests across Program (Sharevision) systems and People & Culture (UKG) systems.
- Process routine changes: access/security requests, supervisor and reporting-structure updates, and standard workflow items.
- Handle common module questions and basic system errors (Pro, WFM, Timekeeping, Scheduling, Recruiting, Onboarding, People Assist, etc.).
- Import lists, changes, and global updates for program teams; manage incoming system requests and provide a feedback loop.
- Log, triage, and route incoming requests; maintain the request/feedback loop so users know status.
- Provide basic hardware and access support: punch devices, app/browser access, SSO login issues (coordinating with IT/System Support when technical issues arise.)
- Support onboarding new team members onto these systems, managing related administrative and training tasks (including setup, scheduling, documentation).
- Escalate anything beyond routine to the appropriate senior team member.
- Data Hygiene,



Records & Reporting Support — 20%
- Perform routine record clean-up and data-hygiene tasks across both systems.
- Run regular audits of employee/job data, security roles, and user access; flag discrepancies for review.
- Keep records accurate, consistent, and aligned with organizational standards and language.
- Run, maintain, and distribute established reports, dashboards, exports, and data files (Program reporting and UKG BI).
- Prepare, format, clean, and validate data sets to support the Data & Insights Specialist (data entry, exports, spreadsheet prep).Support inputs for payroll validation and monthly KPI/leadership reporting as directed.
- Maintain reference material (SOPs) so information stays up to date and consistent with organizational language.
- Maintain the data integrity and information security of Program Systems and P&C; Systems through effective data privacy practices.
- Surface reporting issues or gaps to senior staff to highlight opportunities and new needs.
- Testing, Documentation & Minor Projects — 20%
- Support user acceptance testing and readiness checks for configuration changes, integrations, releases, upgrades, and new module rollouts.
- Maintain SOPs, troubleshooting guides, reference material, and training content so information stays current and consistent.
- Define and deliver well-defined projects in either system with support of systems team and stakeholder input.

KSA’s

- College diploma or degree in a related field (information systems, data, business, HR systems, or similar), or equivalent practical experience.
- 2–3 years of experience in systems/HRI

📌 Systems, Coordinator (Vancouver)
🏢 Union Gospel Mission - Vancouver
📍 Vancouver