Position Summary

Culligan of Fort McMurray is looking for a mechanically inclined and dependable Service Technician to install, maintain, troubleshoot, and repair water treatment, water dispensing, coffee, and beverage equipment.

This role supports residential, commercial, and industrial customers throughout Fort McMurray and the surrounding area. The successful candidate will be comfortable working independently, travelling to customer sites, completing required safety documentation, and providing professional customer service.

Previous experience with Culligan equipment is not required. We are looking for someone with robust mechanical ability, a willingness to learn, and the ability to troubleshoot equipment safely and effectively.

Schedule

The successful candidate will initially work a Monday to Friday schedule, 8 hours per day , while completing training and becoming familiar with Culligan equipment, customer locations, service procedures, and safety requirements.

Once training has been successfully completed and the employee is able to independently perform the requirements of the position, the role will transition to the branch's 12-hour rotational shift schedule .

The timing of the transition will be based on demonstrated competency and operational readiness.

Key Responsibilities

Equipment Service & Repair

- Diagnose, troubleshoot, repair, and maintain water treatment, dispensing, coffee, and beverage equipment.
- Service equipment including:
- Water softeners
- Reverse osmosis systems
- Filtration systems
- Bottled and bottleless water coolers
- Commercial coffee brewers
- Bean-to-cup coffee machines
- Grinders and related beverage equipment

- Perform preventative maintenance, cleaning, descaling, calibration, and operational checks.
- Troubleshoot mechanical, plumbing, electrical, water-supply, pump, valve, heating, and dispensing issues.
- Identify equipment requiring parts, additional repairs, replacement, or manufacturer/vendor support.




- Test equipment following repairs to confirm proper operation before returning it to service.

Installations

- Install residential and commercial water treatment, dispensing, coffee, and beverage equipment.
- Complete basic plumbing and equipment connections associated with installations.
- Ensure installations are safe, clean, professional, and tested before commissioning.
- Record equipment model and serial numbers accurately.
- Provide customers with basic instruction on equipment operation when required.

Commercial & Industrial Site Work

- Travel to commercial and industrial customer locations throughout the Fort McMurray service area.
- Follow customer-specific site access, PPE, orientation, and safety requirements.
- Complete FLRAs, hazard assessments, SiteDocs documentation, and other required site paperwork.
- Work safely and independently while representing Culligan professionally on customer sites.
- Communicate completed work, outstanding repairs, parts requirements, and follow-up needs to the office and service team.

Customer Service

- Communicate professionally with residential, commercial, and industrial customers.
- Explain equipment issues and recommended solutions in clear, understandable terms.
- Provide a high level of customer service while working in homes, offices, industrial facilities, and other customer locations.
- Escalate concerns or situations requiring additional authorization to the appropriate team member or manager.

Documentation & Administration

- Complete service work orders accurately and promptly.
- Record parts used, equipment information, serial numbers, work performed, and recommended follow-up.
- Obtain required customer signatures and service confirmations.
- Respond to communications from service writers, administrative staff, and management in a timely manner.
- Maintain accurate records in company systems, including Watertight and SiteDocs where applicable.

Vehicle, Tools & Inventory

- Maintain an assigned company vehicle in a clean, safe, and professional condition.
- Complete required vehicle inspections and report defects promptly.
- Maintain company tools and service equipment.
- Maintain appropr

📌 Service Technician, Water (Fort McMurray)
🏢 Compass Group Canada
📍 Fort McMurray