We are an independent global marketing communications group with a human‑first approach. We connect strategy, creativity, technology and operations to help brands and organisations grow with purpose. Our global network supports more than 1,200 clients across 34 countries, backed by over 35 years of experience. Under the mci group umbrella, our agencies bring together world‑class talent in strategy, creative development, account leadership, technology, production and research to shape meaningful, lasting impact.

JOB OBJECTIVE

The Conference Project Manager is the operational lead for a portfolio of complex national and international conferences, congresses, and meetings, delivered in person, virtually, or through hybrid formats. The role translates client strategy into disciplined execution, oversees cross-functional teams and partners, and serves as a trusted day-to-day advisor to association clients and internal stakeholders. The Project Manager is accountable for delivering high-quality participant and stakeholder experiences, achieving project goals and financial targets, maintaining strong governance and risk controls, and continuously improving how work is delivered. This includes the responsible adoption of artificial intelligence, automation, data insights, and emerging technologies to strengthen quality, efficiency, creativity, and client value while protecting privacy, confidentiality, accessibility, and human oversight. The MCI Canada Consulting & Community Solutions team supports Canadian and International Associations with:

- Executive and operational leadership
- Strategic consulting, business planning, and organizational growth
- Conference, congress, meeting, and event management
- Governance, board,



committee, and volunteer support
- Membership, community, and stakeholder engagement
- Certification, accreditation, education, and program management
- Partnership, sponsorship, and business development
- Financial management, reporting, and risk oversight
- Marketing, communications, digital engagement, and website solutions
- Technology enablement, data-informed decision-making, and process improvement

Main Responsibilities

Client Leadership & Association Partnership

- Serve as the primary operational contact for assigned association clients, maintaining proactive, solutions-focused communication.
- Translate client strategy, governance, budgets, and scopes of work into clear project plans, priorities, and outcomes.
- Provide executive-ready updates, recommendations, and risk escalations to clients, senior leaders, committees, and internal teams.
- Support effective collaboration with boards, committees, volunteers, members, sponsors, speakers, suppliers, and stakeholders.
- Identify opportunities to grow engagement, member value, revenue, digital reach, sustainability, and long-term impact.

Project, Conference & Experience Delivery

- Develop and manage project plans, critical paths, workback schedules, decision logs, and communication protocols.
- Manage scoped operational components, including meetings,



venue, contracts, program, speakers, registration, housing, travel, F&B;, AV, production, exhibition, sponsorship, accessibility, and onsite delivery.
- Coordinate digital and hybrid components, including registration, platforms, apps, websites, integrations, reporting, and participant communications.
- Prepare key project documents, including function sheets, briefings, itineraries, run-of-show materials, SOPs, manuals, and post-event reports.
- Lead onsite delivery in Canada and internationally, ensuring clear roles, service standards, escalation paths, and contingency plans.

Team & Cross-Functional Leadership

- Lead and coordinate cross-functional teams, including project, registration, marketing, creative, digital, finance, sales, contractor, and global colleagues.
- Assign responsibilities, monitor progress and capacity, remove barriers, and ensure accountability for deadlines and quality.
- Supervise, coach, and train staff and contractors, providing transparent feedback and development support.
- Foster a collaborative, inclusive, knowledge-sharing culture aligned with MCI values and standards.
- Support resource planning, onboarding, templates, playbooks, and continuous improvement across CCS and MCI Canada.

Financial, Commercial & Risk Management

- Develop, monitor, forecast, and reconcile budgets, cash flow, revenues, expenses, and profitability with finance and client stakeholders.
- Maintain financial documentation and support invoicing, approvals, purchase orders, accruals, and final accounting.
- Lead or support RFPs, procurement, vendor selection, contract negotiation, and suppl

📌 Conference Project Manager (Toronto)
🏢 MCI Canada
📍 Toronto