Office Manager

Aspira Harvest Crossing Retirement Living

Salary $49,117 - $61,397

This posting is for an existing vacancy

At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams who oversee vital functions such as culinary services, housekeeping, recreation, maintenance and administrative functions. These roles are not just jobs; they embody the heart and soul of our purpose-drive culture, one that is centered on cultivating happiness in daily life

We are currently seeking exceptional individuals to fill a key management position, a role that is pivotal in bringing our core values of positivity, accountability, community, and caring to life. In this capacity, the Office Manager’s primary responsibility is to ensure that the day-to-day administrative functions and processes required to meet the operational needs of the Retirement Residence have been completed. The key responsibilities of the job include: managing resident files; maintaining resident accounts (accounts receivable, resident billing); and overseeing the site’s accounting procedures and processing (including petty cash, banking, accounts payable, procure to pay, and month-end accounting processes).

The Office Manager is also responsible for confirming the completeness and accuracy of the site’s bi-weekly payroll submissions, as well as for submitting off-cycle payroll requests for processing and supporting onboarding and orientation and mandatory education. As a valued member of the team, the Office Manager demonstrates a commitment to the quality of resident care by providing services in accordance with the organization’s vision,



mission and values.

Why you belong here:

We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:

- A competitive salary and vacation package
- Health & Dental benefits program
- RRSP with employer match
- Share Ownership and Reward Program (SOAR)
- Employee Share Purchase Plan with company match
- Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
- A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What you will be doing:

1. Resident Accounts – Accounts Receivable, Resident Billing

- In collaboration with the General Manager, they support current residents with both the move- in and discharge processes, including meeting with the resident and the family / Power of Attorney on the date of admission to complete the resident contract and any other related documents.
- Responsible for ensuring that all Resident Accounts documentation are fully completed and comply with Sienna and Legislative (RHA and RHRA (ON)) guidelines, that all services are outlined and agreed to writing, and that the documents are duly executed.




- Responsible for processing the annual rent and ancillary charge increases to resident accounts.
- Responsible for ensuring accuracy of assessed services while managing service plans, for those residences with care.
- S/He is responsible for all components of Resident billing and reconciliation including preparing resident invoices, processing resident payments and processing tax statements.
- In collaboration with the General Manager, s/he assists with the resolution of financial issues and coordinates appropriate financial support options for individual circumstances,
- Manages and records all account receivable transactions to ensure accurate record keeping.
- Responsible for the collection of resident accounts and for maintaining proper documentation of all collection activities.
- Responsible for processing resident refunds, rate promotions and NSF as appropriate as per Sienna guidelines.
- May interface and respond to government requests or by preparing ad-hoc reports as needed.
- Manages and records all external care provider invoices and charges on resident accounts.
- At Retirement Residences with contracted services, the Office Manager is responsible for ensuring accuracy of resident billing and invoicing as required.

2. Accounting Procedures – Petty Cash, Banking, Accounts Payable, Month-end and Procurement

- Maintains an operating petty cash system and petty cash fund for disbursement as required.
- Responsible for overseeing the scanning / entering and processing of invoices and appropriate documentation for Accounts Payable
- As required, s/he requests new vendors from Accounts Payable
- Maintains a c

📌 Office Manager (Tillsonburg)
🏢 Sienna Senior Living
📍 Tillsonburg