OUR GUIDING PRINCIPLES

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

- We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
- We Will be Customer Centric.
- We Will Be Data Driven – System Thinking – Entrepreneurial.
- We are Committed to True and Shared Value Creation.
- We Will be Human-Centered and AI Enabled.
- We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The Manager, Learning and Development is responsible for designing, implementing, and continuously improving learning strategies and programs that build individual, team, and organizational capabilities. This role ensures learning solutions are aligned with business goals, fosters a culture of continuous development, leverages innovative technologies and methodologies,



and supports employee growth to drive high performance and future readiness across Indigo.

KEY PERFORMANCE METRICS

- Course Evaluation Results
- Employee Survey Results – Specific to Training
- Delivery against Plan
- Improved business results – specific to each learning initiative

KEY ACCOUNTABILITIES

Functional

- Design and develop interactive and engaging learning programs to support organizational talent development needs.
- Manage the enterprise LMS and continually improve its functionality and content to engage employees and develop key organizational skills.
- Lead learning and development programs through design, development, facilitation and evaluation—partner with HRM and business leaders to develop implementation plans to roll out programs and new initiatives.
- Collaborate with HRMs and leaders to proactively complete learning needs analyses based on business priorities, identify skill gaps and design programs to meet those needs.
- Design and produce programs and materials for blended learning programs, including facilitator guides, visual aids, case studies and evaluation tools consistent with the Indigo learning strategy, principles and guidelines
- Continuously monitor and integrate emerging trends, technology and innovations in learning and development to enhance program effectiveness and learner experience.




- Provide input to the training budget process.
- Maintain and update current core curriculum and compliance training programs and materials.
- Develop partnerships and collaborate with business partners and SMEs, including during analysis, design, and development, to produce quality learning within established timeframes.
- Design, develop and evaluate learning and delivery strategies including leader and participant guides, learning activities, reference guides or job-aids, storyboards, video scripts, design documents, E-Learning modules, pre-work, post-work and train-the-trainer materials
- Develop appropriate learning assessment strategies and tools to measure the effectiveness of learning programs.
- Ensure the completion of learning deliverables and set/adhere to team budgets, as applicable.
- Embrace and seek out technology that creates high-tech and high-touch solutions for Indigo employees.

People

- Act as an advocate for the customer by placing them at the forefront of all design and decision-making processes.
- Ensure all workstream team members have transparent performance objectives aligned with Indigo Function and Department goals.
- Communicate appropriate context, standards and prescribed limits for work stream team members.
- Establish effective working relationships with work stream team members
- Bring out the best in others, empower, and constructively stretch talent
- Give authentic feedback on performance and potential
- Collaborate with others to drive flexible and iterative solutions, quickly and easily
- Share technical knowledge with others and actively seek to learn from thos

📌 Learning and Development Manager (Toronto)
🏢 Indigo
📍 Toronto