Ignite a meaningful career at Westerner Park,where boundless opportunities, professional growth, and personal fulfillment await.

Westerner Park is seeking a full-timeTicketing Services & Entertainment Coordinator to join our dynamic team.The Ticketing Services & Entertainment Coordinatoris responsible forsupporting Box Office operations and providing in-person support during ticketed events. TheCoordinatorensures efficient ticketing processes, exceptional customer service, andaccurateevent builds, whilemaintainingstrong communicationwithin the Ticketing & Entertainment department and collaborating with other departments to support cohesive and successful event operations. This position requires a high degree of scheduling flexibility, with regular evening and weekend shifts to support event and operational needs.

Under the direction of the Tickets Alberta Manager, theTicketing Services & Entertainment Coordinatoris responsible forthe following:

Ticketing Sales and Operations:

- Manage the full-cycle process for ticket builds using thePaciolanplatform, including event creation, pricing, scaling, holds, configurations, and testing prior to on-sale.

- Use advancedPaciolantools and system settings to ensureaccurateevent builds, troubleshoot issues, andmaintainreliable ticketing operations.

- Maintain and updateeVenuewebsite content, ensuring event pages areaccurate, accessible, and visually consistent with brand standards.

- Manage the distribution and updating of promotional codes, discounts, pre-sale access, group sales, and special ticketing initiatives.





- Liaise with internal departments and external partners to confirm event requirements and ensure ticketing builds align with operational needs.

- Monitor ticket sales performance and provide sales reports asrequired.

Box Office Support:

- Support daily operations in the Box Office to ensure effective and customer-focused service delivery.

- Provide guidance, coaching, and direction to Box Office staff as needed during operating hours.

- Process in-person and phone ticket sales whilemaintainingaccuracy and professionalism.

- Resolve customer service concerns and escalated issues using sound judgment andstrong communicationskills.

- Complete end-of-shift reconciliation, including balancing cash, credit, and online transactions.

Staff Scheduling & Workforce Coordination:

- Support the creation, management, and publishing of staff schedules for Box Office operations, event days, and seasonal requirements under the direction of the Assistant Manager.

- Assistin ensuringappropriate staffinglevels based on event size, sales projections, and operational needs.

- Coordinate shift changes, replacements, and temporary staffing adjustments as needed.

- Maintain staff availability records, time-off requests, and scheduling constraints to support fair and efficient scheduling practices.





- Communicate schedule updates and changes to staff and supervisorsin a timely manner.

- Support onboarding, training coordination, and shift-readiness for new ticketing personnel.

Event Support:

- Provide in-person support for Rebel Hockey season games and other major events requiring ticketing presence.

- Serve as the on-site ticketing contact for promoters, event organizers, and internal event operations staff.

- Troubleshoot ticketing or scanning issues during events to ensure smooth entry operations.

- Monitor ticketing trends during events and report attendance and gate summaries asrequired.

Administrative Support:

- Prepare event-related paperwork, reports, and documentation for internal use.

- Maintain organized records of ticket builds, event contracts, pricing approvals, and communication logs.

- Assistwith system maintenance, testing, and updates in thePaciolanenvironment.

- Support department communication by drafting notices, updates, and operational instructions for staff.

- Contribute to continuous improvement efforts byidentifyingworkflow efficiencies and updating procedures when necessary.

This role is expected to adapt to organizational needs and may take onadditionalduties or responsibilities asrequired.

Embark on a dynamic and rewarding career with Westerner Park, where joining our team means unlocking a host of benefits:

- Competitive compensation packages

- Comprehensive benefit packages encompassing life, health, dental, and disability insurance. Extended benefits also include

📌 Ticketing Services (Red Deer)
🏢 Westerner Park
📍 Red Deer