Frontline (South Division) Full Time Maskwacis, AB $29 - $34.66 CAD per hour

The Central Alberta Regional Victim Serving Society (CARVSS) provides a broad range of services under the Victims of Crime and Public Safety Act and Regulation, in partnership with the Government of Alberta (GoA), the Alberta RCMP, specialized and community-based victim serving organizations, municipalities, and other local agencies. CARVSS assists victims of crime and tragic circumstances throughout the criminal justice process by providing the core services of information, support, and referrals. Also, CARVSS supports communities by providing resources and support to people undergoing loss and tragic circumstances.

Roles and Responsibilities

Reporting to the Assistant Director of Regional Operations (ADO), the Court and Support Navigator provides front-line services to victims of crime and tragic circumstances in cooperation with police agency partners including police-based support, Victims Assistance Program support, court navigation support, case management, education, and advocacy. The Court and Support Navigator provides information, referrals, and support to victims under the Victims of Crime and Public Safety Act and Regulation, and the Victims of Crime Protocol.

Court and Support Navigators are an integral part of the front-line services team and work to ensure victims of crime and tragic circumstances (“victims”) are supported in a timely and effective manner.

Duties of this position include:

Integral member of the front-line services team:

- Work effectively with team members to execute the RVSS’s mission, mandate, and service delivery goals.
- Contribute to team meetings and discussions; provide advice,



interpretation, and input into operational policies and procedures.
- Be aware of and comply with all governing legislation, regulations, industry standards, and codes, and organizational policies (e.g., Victims of Crime Protocol and Roles and Responsibilities documents), and procedures of the RVSS and partner agencies (e.g., RCMP, GoA, etc.), as applicable.
- Raise concerns and issues of clients and partners to the ADO; resolve problems by analyzing and advising on policies, procedures, and technology aimed at improving service delivery.
- Provide support, share knowledge, and collaborate with new front-line team members and Volunteers, as directed by the ADO

Provision of Information, Support and Referrals to Victims:

- Provide immediate emotional and practical support to victims to mitigate trauma, which may include referrals to professional counselling services such as psychologists and social workers. (Navigators may provide general emotional support, but do not provide counselling for victims).
- Support victims of crime in navigating the criminal justice system.
- Provide information on the rights and responsibilities of victims in the criminal justice system (e.g., court attendance, Restitution, Victim Impact Statements and Community Impact statements).




- Provide referrals to appropriate community and government support services.
- Follow up with clients not involved in the criminal justice system to ensure that they are aware of available supports and services.

Police-Based Support:

- Support RCMP response by helping individuals referred to Victim Services mitigate immediate distress (e.g., acknowledgement of circumstances, active listening, identifying support systems, etc.).
- Provide in-person support during crisis situations (on-scene, virtually, or at an approved service delivery location).
- Provide ongoing trauma-informed support to victims during the investigative process (e.g., Clare’s Law disclosure).

Victims Assistance Program (VAP) Support:

- Provide information to victims on services available through the Victims Assistance Program including:
- Emergency Assistance and Support;
- Crisis Counselling and Transitional Counselling Services;
- Court Attendance Reimbursement;
- Funeral Expense Reimbursement;
- Responsible Injury Supports and Services; and
- Third Option.
- Assist with application process and facilitate referrals to VAP caseworkers.
- Facilitate e-transfer and pre-paid debit card deployment, and complete reporting requirements.

Court Navigation Support:

- Provide navigation support to victims of crime before, during and after court proceedings.
- Provide information to victims on the court process (e.g., court dates, schedule changes and outcomes).
- Work with Crown Prosecutors and other agencies to educate, assist, and support victims during the criminal court process.
- Facilitate court orientation, court accompaniment and related support req

📌 Court and Support Navigator (Maskwacis)
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📍 Maskwacis