Salary Range: $67,000.00 To $72,000.00 Annually

I Have A Chance Support Services Ltd.

Day Options Program Manager

Job type: Full-time

Compensation:

Shift & Schedule

Location: 990 Boulder Blvd, Stony Plain

Schedule

- Monday - Thursday 8:30 am to 4:00 pm
- Friday - 8:30 am to 2:30 pm (hours may be subject to change).

About Us

I Have A Chance Support Services Ltd. (IHAC) supports individuals in care with disabilities and complex needs through a network of dedicated teams and community-based programs. Guided by our mission and values, we provide a safe, respectful, and inclusive work environment where staff can thrive while making a difference.

IHACSS is an accredited community-based organization that provides supported living to individuals with disabilities and complex needs.

We strive to support and encourage people en-route to independence:

- to enhance their abilities and facilitate personal growth
- to achieve a sense of pride and accomplishment, and
- to enhance well-being and quality of life.

Position Overview

The Day Options Program Manager is a member of the IHACSS leadership team and leads the development, delivery, and ongoing improvement of DOP. Building on existing programming, the Manager creates structured, enjoyable, and accessible opportunities that reflect individuals’ interests, abilities, cultures, and goals. This hands-on role combines life skills, wellness, recreation, and community participation with staff supervision, new ideas, and accountability for program quality and outcomes.

Key Responsibilities

Program Development & Delivery

- Develop and personally facilitate structured,



adaptable programming that combines life skills, wellness, recreation, creativity, and community participation.
- Create monthly activity calendars and disseminate them to individuals, staff, and support homes.
- Build on existing programming and introduce current ideas based on individuals’ interests, goals, feedback, and support needs.
- Provide volunteer and job-related opportunities for individuals in care.
- Maintain professional, respectful relationships with each individual in care.
- Promote individual choice, personal rights, social connection, community inclusion, and cultural and religious practices; adapt activities to diverse abilities and needs.
- Promote safety, wellbeing, and healthy behaviors during programs and interactions.
- Support individuals during crises or challenging behaviours.

Staff Coaching & Supervision

- Provide in-the-moment coaching, mentoring, and skill-building opportunities to employees.
- Role-model IHACSS expectations, daily living skills, and wellness practices.
- Supervise DOP facilitators, set clear expectations, review activity plans, and support performance and development.

Reporting & Documentation





- Maintain accurate DOP records and contribute programming goals and progress updates to ICPs and Behaviour Support Plans in collaboration with Client Care; implement relevant approved strategies.
- Ensure accurate and timely completion of quarterly reports, program participation updates, and contractual documentation.
- Monitor and review staff documentation, including Behaviour Tracks, Positive Occurrence Reports, and Unusual Occurrence Reports.

Community & Stakeholder Engagement

- Build ongoing community partnerships that create meaningful recreation, cultural, volunteer, employment exploration, and social opportunities for individuals.

Policy & Compliance

- Maintain knowledge of IHACSS policies, procedures, Health & Safety Manual, CAC standards, and applicable legislation.
- Ensure programs and documentation comply with accreditation and contractual requirements.

Continuous Quality Improvement

- Attend leadership, DOP team, and Client Care meetings as required, and follow through on agreed actions.
- Maintain all mandatory training and certifications.
- Participate in accreditation and vendor audits as required.
- Provide guidance and support to front-line employees regarding IHACSS policies, procedures, and expectations.
- Seek feedback from individuals, staff, and partners; evaluate new ideas for accessibility, benefit, cost, and sustainability, and implement improvements.

Qualifications & Experience

Education

- Degree or diploma in Health Services, Human Services, Disability Services, Special Education, Recreational Therapy, Occupational Therapy, or a related field.
- Additional coursework, certifications, or profess

📌 Day Options Program Manager (Stony Plain)
🏢 I Have A Chance Support Services
📍 Stony Plain