Enhance customer experiences as a Customer Support Specialist at dcbel Inc. Engage with clients through calls, chat, and email to troubleshoot and resolve issues with our innovative energy products.
dcbel Inc. is searching for a Customer Support Specialist who thrives in a energetic environment. You will assist with level 1 troubleshooting for the dcbel Ara Home Energy Station and coordinate level 2 support when necessary. Success in this role requires excellent communication, a solid understanding of residential energy, and familiarity with help desk software.
Key Responsibilities:
• Ensure high customer satisfaction across phone, email, or chat
• Diagnose configuration or product issues based on customer setups
• Engage clients with product management, focusing on their experience




• Meet SLAs for response times across communication channels
• Update CRM and knowledge base with customer feedback
Requirements:
• Experience in front-line customer support or field support
• Understanding of residential solar and storage products
• Proficiency in Microsoft Office tools
• Availability for structured shifts, including evenings and weekends
• Fluent in French and English for all communications
Provide exceptional support and enhance customer trust at dcbel by guiding users through our innovative energy solutions.

📌 Customer Support Specialist at dcbel (Montreal)
🏢 dcbel
📍 Montreal