About New Age Group

For more than 25 years, The Recent Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.

Position Summary

The Senior Security Systems Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance, customer training, and mentoring junior technicians.

Primary Responsibilities

Technical Leadership

- Provide technical support to field technicians.
- Assist with project planning and execution.
- Mentor Apprentices, Labourers, Technician I, and Technician II personnel.
- Review installation quality and workmanship.
- Support commissioning and technical escalations.
- Assist with manufacturer training initiatives.

Advanced Security Systems

- Advanced troubleshooting of intrusion alarm systems.
- Commission complex alarm installations.
- Resolve communication failures.
- Conduct ULC-related inspections and testing.
- Support monitoring integrations.

Access Control Systems

- Configure and commission complex access control systems.
- Troubleshoot controllers, readers, and field devices.
- Support enterprise-level deployments.
- Verify system performance and functionality.
- Conduct quality assurance inspections.

Surveillance Systems

- Configure and commission advanced IP surveillance systems.
- Troubleshoot networked video systems.
- Optimize camera layouts and performance.




- Conduct surveillance system audits.
- Verify recording retention and performance standards.

Fiber Optics

Senior Technicians must be capable of:

- Fiber troubleshooting
- Fiber certification
- Fiber commissioning
- OTDR testing
- Interpreting OTDR results
- Diagnosing communication failures
- Documenting fiber deficiencies

System Commissioning

- Commission newly installed systems.
- Verify programming.
- Verify customer requirements are met.
- Conduct acceptance testing.
- Perform final system verification.
- Resolve deficiencies prior to customer turnover.

Quality Assurance

Senior Technicians are responsible for:

- QA inspections
- Workmanship reviews
- Installation auditsSOP verification
- Deficiency identification
- Corrective action recommendations

The Senior Technician acts as a quality gatekeeper before customer acceptance.

Customer Training

- Access Control Systems
- Video Surveillance Systems
- Intrusion Alarm Systems
- Mobile Applications
- User Management
- Basic Troubleshooting
- System Reporting Functions

Documentation

Review and complete:

- Service Reports
- Inspection Reports
- Commissioning Reports
- Certification Reports
- Deficiency Reports
- As-Built Documentation
- Customer Turnover Documentation

Required Qualifications

Experience

- Minimum 5+ years of industry experience
- Commercial security systems experience
- Access control experience
- Video surveillance experience
- Structured cabling experience
- Fiber optic experience
- Advanced troubleshooting experience

Technical Requirements

Senior Technicians are expected to demonstrate competency in:

- OTDR Testing
- Fiber Certification
- System Commissioning
- Complex Access Control Systems
- Enterprise Surveillance Systems
- Quality Assurance Inspections
- Customer Training
- Project Coordination
- Technical Escalation Support
- Advanced Troubleshooting

These competencies align with New Age's Senior Technician certification requirements.

Preferred Manufacturer Experience

Experience with:

- ICT
- Axis Communications
- Milestone XProtect

📌 Senior Security Systems Technician (Vaughan)
🏢 New Age Group
📍 Vaughan