Job Type: Part-Time
Wage: $23.52+

The Gateway to Your Future

Are you an energetic leader with a deep appreciation for cleanliness and organization? Do you love working with and guiding a productive team? Are you adaptable and dependable? If so, Gateway wants to hear from you. The Housekeeping Supervisor ensures the day-to-day execution and flow of the housekeeping team, supervising quality and efficiency of operations. You will inspire a team to deliver exceptional guest experiences and maintain our high standards. Take your career to the next level with this exciting leadership opportunity.

We Provide

- Full benefits package for full time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities

Key Responsibilities

- Oversee property wide cleaning operations including Environmental Services, Hotel Housekeeping and Laundrydepartments to ensure the achievement of departmental objectives and service quality standards;
- Plan, organize and monitor daily activities of the team; lead daily pre shift meetings;
- Establish and maintain inventories; ordering and receiving of supplies to maintain necessary inventory levels whilemaintaining the operating budget.
- Ensure quality and cleanliness standards are met by conducting inspections for all indoor and outdoor areas property wide;
- Work closely with all departments within operations, communicating day to day updates and changes;
- Support the day-to-day operation of the Housekeeping and EVS offices;
- Perform various duties pertaining to inventory control and assist in ensuring equipment,



supplies, amenities and linen are well stocked;
- Schedule staff according to productivity standards and forecasted occupancy; update schedule changes and prepare dailyrosters;
- Monitor work order systems ensuring maintenance and cleaning issues are completed for property wide areas;
- Manage cleaning assignments using rosters and automated work order systems to ensure staff are properly deployed toaccomplish cleaning requirements on each shift.
- Update the quality and cleaning status of all areas and ensure LMS accurately reflects the status of guestrooms;
- Collaborate with other department managers to achieve company wide goals, resolve issues and promote teamwork
- Respond to customer service issues promptly and professionally; lead by example ensuring team members are providingDiamond service to internal and external guests at all times;
- Supervisor performance management, provide coaching and counseling, assist team member with inquiries and concerns;
- Participate in recruitment efforts, hiring activities and staff training programs;
- Lead a engaging team workplace following company “R.I.T.E” values;
- Coordinate Lost & Found items ensuring they are properly documented, stored, retrieved and discarded;




- Deliver guest requested items to rooms and deliver linen as required;
- Assist with coordinating special projects and deep clean schedules;
- Maintain a professional appearance as per company grooming policy;
- Keep work areas clean and free of safety hazards, debris and litter.
- Perform all job duties in a safe and responsible manner.
- Perform other related and compatible duties as assigned.

What You Bring

- Minimum 2 years experience working as a Environmental and/or Housekeeping Supervisor or higher;
- Minimum 2 years’ experience in a related field combined with demonstrated supervisory experience with scheduling,training/development, performance management, etc.
- Experience working in a unionized environment an asset.
- Proven superior people management skills, customer service, conflict resolution skills and dedication to customer satisfaction.
- Possess excellent communication, organizational and problem solving skills.
- Must be committed to results through flexible scheduling, consistent follow-up and leadership by example.
- Must be highly productive, energetic, attentive to detail and maintain a positive attitude.
- Must be able to work Day shift, Afternoon shift and Overnight shift for up to 5 consecutive shifts each week. Must be available to work holidays and weekends.
- Must have attained/or have the ability to attain prior to their start date the proof of completion certificate for the on-line Supervisor Health & Safety Awareness in 5 Steps program offered through the Ontario Ministry of Labor.

Why Work for Us?

Gateway celebrates and empowers our team members, who make it all possible. A

📌 Housekeeping Supervisor (Rama)
🏢 Gateway Casinos
📍 Rama