Job Description
--
- | --
- | | Client Service Coordinator(Job Number: ) Primary

Location:
ON-Hamilton Administration Employee Type:Full time Pay Rate From:42,300 annual Pay Rate To:52,900 annual Description : Be the Difference. Connect our Community. For over 50 years, Bayshore HealthCare has been a leading provider of home and community health services across Canada, delivering exceptional care with compassion and excellence. Employment Status: Permanent Full-time Program Name: Home Support Number of Hours: 37.5 weekly

Location:
1211-4 Barton St E. Hamilton, Ontario L8H 2V4 Work Schedule: Afternoons, Weekends (Thursday thorugh Monday 2pm-10pm) On-Call: No Existing Vacancy: Yes
- we're currently hiring candidates for an existing vacancy in this position. Pay Range: $42,300 to $52,900 annually As the Home Care Client Service Coordinator for our Hamilton Home Care Solutions Branch, you won't just schedule people
- you will be the vital link between patients, families, and healthcare teams We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities. What you will be doing
- Primary Responsibilities
* Communicate
- Professionally engage with patients, families, staff, and funder organizations
* Process
- Quickly handle funder referrals and updates in the EMR (Procura)
* Review
- Collaborate with Supervisors, field employees and patients to assess service needs
* Schedule
- Assigning care providers based on client needs, geographic area, staff skill-set and availability
* Coordinate
- Ensure consistent caregiver assignments and service delivery
* Utilize
- Optimize staff schedules to meet their availability and client care needs




* Notify
- Keep patients and staff informed of initial and ongoing schedules
* Document
- Maintain accurate records in the EMR
* Resolve
- Address patient concerns promptly and follow escalation pathways Your Competitive Compensation Package Bayshore HealthCare is built upon the guiding values of compassion and reliability; teamwork and diversity; innovation, leadership, and growth. Every single one of our employees across Canada operates with these fundamental values in mind; Competitive Industry Wages: Bayshore recognizes the critical work you do.

We offer
competitive compensation reflecting your skills and dedication to care Comprehensive Advantages & PTO Packages: Enjoy company-sponsored health and dental benefits for you and your family, ensuring your well-being Retirement Savings Plan: Benefit from a company-contributed retirement savings plan to help secure your financial future Work Perks: Enjoy group discounts for travel, entertainment, shopping, and sports venues Employee Assistance Program: Support available 24/7 via phone, chat, in-person. Caregivers need care too Collaborative Team Atmosphere: Work alongside a dedicated team of healthcare professionals who are committed to providing the highest quality of care, with a National Clinic team to network with Training & Development:



Opportunities to grow your career and develop on an on-going basis Safe and Supportive Environment: Adherence to strict health and safety protocols to ensure the well-being of both staff and clients Supportive Management: Accessible clinical managers and schedulers who value and support your work

Qualifications:
What you Bring

Education:

· Secondary School Diploma
· Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred Experience and Abilities:
· A minimum of two years related customer service experience, preferably in healthcare
· Proven customer service and communication skills, preferably in healthcare or other high-paced customer service environment
· Ability to handle issues and problem solve with tact and diplomacy
· Excellent computer skills (Windows, Microsoft office, internet, EMR)
· Ability to prioritize and handle multiple demands in a fast-paced environment
· Proven organizational and teamwork skills; able to work independently and prioritize workload
· Strong interpersonal skills including demonstrated ability to build rapport and connections Our Commitment You
- Equity, Diversity, and Safety At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness. We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the na

📌 Client Service Coordinator (Canada)
🏢 Bayshore HealthCare
📍 Canada