Overview

Client Care Coordinator, Urgent Primary Care Centre - Urgent and Primary Care Centre - Surrey-Whalley

Join to apply for the Client Care Coordinator, Urgent Primary Care Centre - Urgent and Primary Care Centre - Surrey-Whalley role at Fraser Health Authority.

Salary

The salary range for this position is CAD $49.20 - $67.08 / hour

Job Summary

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

Come work with us Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Fraser Health values diversity in the work force and strives to maintain an workplace of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members You can also visit us on Indeed and Glassdoor.

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Detailed Overview





In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, and working collaboratively and in partnership with the inter-professional care team in the provision of person-centered, culturally-safe and recovery oriented care, the Client Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff within the Urgent Primary Care Centre (UPCC). The UPCC provides timely urgent care to clients and continuous longitudinal primary care to unattached vulnerable clients residing in the assigned region. Responsible for the day-to-day operations of the UPCC including daily patient flow. Supports/participates in research, policy, quality improvement and risk management activities. Performs duties through a trauma-informed approach and evidence-informed practice, ensures clients and their family members are supported in navigating the health care system, and supports program and/or regional activities.

Responsibilities

- Leads, facilitates and guides daily intake and patient flow by applying established criteria in collaboration with the other clinical team members.
- Supervises nursing,



allied and nursing support staff and coordinates the work of the clinical team overall on a day-to-day basis; observes work and corrects where necessary, monitors the quality of care and the safety of patients, assigns and adjusts work assignments, schedules and coordinates staff, monitors and may authorize staff hours of work, including overtime, vacations, leave requests, ensuring service levels and staffing requirements are met.
- Supports quality patient care and excellence in practice by promoting inter-professional collaboration and team building in part through team meetings and impromptu discussions that capitalize on immediate opportunities to collaborate on client care.
- Mentors and acts as a resource to staff, role models best clinical practices, assesses clinical skills and coaches staff to help them achieve established clinical performance goals.
- Identifies learning requirements of staff and, in conjunction with the Manager and other members of the clinical team, provides input into the development of learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning opportunities.
- Determines education priorities that meet clinical and learner needs, in collaboration/consultation with interdisciplinary team members. Plans, implements and evaluates educational and clinical programs to meet the learning needs of direct care services staff including orientation, clinical teaching, and in-service; coordinates the development and review of instructional materials and maintains program records. Identifies learning outcomes; provides/delivers educational activities such as teaching, mentoring, conducting formal presentations, demonstrations and lectures.
- Participates in or leads the investigation of complaints by pati

📌 Client Care Coordinator, Urgent Primary Care Centre (Surrey)
🏢 Fraser Health Authority
📍 Surrey