WHO WE ARE

GreenShieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All.We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares, we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 – across mental health, essential medicines,and chronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield, our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL

Base Salary: CAD $67,517.00 - 84,396.00

The Licensed InsuranceAdvisor (LIA) will be responsible for supporting potential and existing Individualinsurance clients and meeting sales and retention targets through GreenShield’sin-house sales centre.



This includes new client acquisition, client retention,relationship building, and supporting cross selling and other initiatives fromwithin the organization. This role requires a needs-based approach that putscustomers first with all that they do. The position reports to the Manager,Sales & Retention, Individual Direct Channel and may have the opportunityto periodically work with other lines of business throughout GreenShield.

This role is a hybrid rolewith 2 days each week in our Toronto office.

Here is what the roleentails.

Activities

- Connect with potential and/or existing GreenShieldIndividual insurance clients to gain anunderstanding of their needs and recommend a solution that best meets thoseneeds
- Leverage GreenShield contact strategy to engage with clientsthrough inbound & outbound calls and email
- Promote additional GreenShield’s products or solutions as required
- Support our clients through outbound and inbound calling whilstproviding a first-class customer experience
- Achieve sales, retention, quality, and activity targets
- Capture and provide feedback from clients to help improve GreenShieldprocesses, products, and services
- Accurately complete all CRM and Telephony logging activities tosupport continued analytics





Continuous Improvement

- Participating in regular sales coaching session with your directline Manager
- Review individual performance and adjust as required to achievepre-set targets and goals
- Other ongoing training and continuous learning opportunities asthey arise

Industry Awareness and Compliance

- Maintain all valid LLQP licensing requirements which includesmaintaining Continuing Education (CE) credits to remain in positive standingwith the regulator

WHO WE'RE LOOKING FOR

We’re looking for a uniqueindividual who is passionate about helping us create better health for allCanadians.

Education & Experience

- Post-secondarydegree or diploma preferred or equivalent work experience
- 2+ year experience in sales or retention in a call centerenvironment
- Experience in insurance sales a plus
- Full LLQP/HLLQP for atleast two consecutive years (preferred)
- Ability to secure additional provincial licensing within the first three months of employment
- Previous insurance or financial industry knowledge
- Familiar with various insurance products (Health & Dental,Travel) and how they provide value for our clients
- Previous experience with call center methodologies and tools

Skills & Competencies

- Able to maintain a client centric approach to your work and buildlast relationships between GreenShield and clients
- Solid understanding of needs-based sales principles, soft skills,and how to support different types of clients in a performance-drivenenvironment
- Excellent communication and col

📌 LICENSED INSURANCE ADVISOR (Toronto)
🏢 Green Shield Canada (GSC)
📍 Toronto