Are you passionate about delivering top-notch technical support and problem-solving? We're seeking a skilled Field Service Technician to join our dynamic team in the printing industry. If you thrive in a fast-paced, innovative environment and have a knack for troubleshooting, we'd love to hear from you
This posting reflects an existing vacancy that we are actively recruiting for.
Join Our Team as a Field Service Technician
Are you passionate about delivering top-notch technical support and problem-solving? We're seeking a skilled Field Service Technician to join our dynamic team in the printing industry. If you thrive in a fast-paced, innovative environment and have a knack for troubleshooting, we'd love to hear from you
We’re looking for a Field Service Technician to join our team
Nous recherchons un Technicien en route- Associé de systèmes de bureau pour rejoindre notre équipe
Ouvert et honnête. Axé sur le client. Innovant. Passionné. Inclusif & Collaboratif. Responsable.
Le technicien assure la maintenance et la réparation des produits multifonctions et résoudre les problèmes de numérisation/impression des clients tout en maintenant des relations efficaces avec les clients et le service commercial.
Responsibilities
- Provide in office maintenance and repair services for printing equipment.
- Diagnose and resolve technical issues efficiently to minimize downtime.
- Conduct regular equipment inspections and preventative maintenance.
- Install, configure, and calibrate printing machines for optimal performance.
- Collaborate with clients to offer exceptional customer service and support.
What you’ll do here
- Provide on-site maintenance and repair services for printing equipment.
- Diagnose and resolve technical issues efficiently to minimize downtime.
- Conduct regular equipment inspections and preventative maintenance.
- Install, configure, and calibrate printing machines for optimal performance.
- Collaborate with clients to offer exceptional customer service and support.
Ce Que Vous Ferez Ici
- Maintenance et réparation des produits multifonctions et résolution des problèmes d'impression des clients.
- Effectuer un service sur site des produits multifonctions.
- Maintenir des relations efficaces avec les clients et les ventes.
- Maintenir les pièces et la gestion des appels ainsi que des dossiers précis pour atteindre les objectifs KPI.
- Responsabilité d'apprendre de nouvelles technologies.
- 5 % - Références et promotion de produits auprès des clients existants
- 95 % - dépannage et support client
- Comprend le budget des pièces du territoire et le contrôle des stocks.
- Doit suivre les politiques et procédures établies par KMBS.
- Effectuer d'autres tâches pertinentes assignées par la direction.
Qualifications
- Proven experience in servicing and repairing printing machinery.
- Strong mechanical and electrical troubleshooting skills.
- Familiarity with a range of printing technologies and systems.
- Excellent communication and customer service abilities.
- Ability to work independently and adapt to various client environments.
What you bring to the table
- Proven experience in servicing and repairing printing machinery.
- Strong mechanical and electrical troubleshooting skills.
- Familiarity with a range of printing technologies and systems.
- Excellent communication and customer service abilities.
- Ability to work independently and adapt to various client environments.
Why Join Us?
- Opportunity to work with cutting-edge printing technology.
- Competitive compensation and benefits package.
- Collaborative and supportive work environment.
- Continuous learning and development opportunities.
- Contributing to an industry leader's success.
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Tuition Reimbursement Program
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution
- Employee Discounts
- Employee and Family Assistant Program
- And more.
Ce Que Vous Apportez
- 0-2 ans d'expérience technique/réparation d'équipements électroniques ou logiciels.
- Connaissance de base de l'impression sous Microsoft OS et des concepts réseau courants.
- Conscience de base des solutions courantes.
- Certifications de système
📌 Field Service Technician (Vaughan)
🏢 Konica Minolta Business Solutions Canada
📍 Vaughan
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