Overview

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape. Whether you join us in a Functional Service Provider partnership or a Full‑Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.

Responsibilities

- Provides oversight for all assigned projects to ensure study launch, conduct and closeout occur according to the Customer’s and company’s contractual agreement.
- Ensures studies progress according to internal and Customer quality standards, SOPs, GCPs and ICH guidelines to fulfill all federal and local regulations.
- Forecasts, prioritizes, and directs staff to achieve on‑time sponsor deliverables with quality and in accordance with contracted scope and Customer expectations.
- Collaborates with Therapeutic Strategy and Innovation team to provide operational input in support of proposal development and pricing, including the proposed operational strategy.
- Drives preparation and facilitation of bid defense meetings in collaboration with Therapeutic Strategy and Innovation team and Business Development.




- Provides oversight to project management teams in driving management of financial aspects of assigned projects – e.G., executed contracts, CNFs, change orders, forecasting, invoicing, etc.
- Actively mentors Project Management staff in leadership skills, customer management skills, project management skills, Trusted Process compliance, and for project specific tasks.
- As necessary, troubleshoots difficulties which may arise in project conduct between the company and Customer and manages escalations appropriately.
- Facilitates team building and communication.
- Acts as a liaison and facilitator between other functional areas for overall operational issues.
- Develops and maintains knowledge of evolving trends related to therapeutic area, competitive landscape (e.G., standard of care) and drug development trends.
- Provides support to teams in regularly and comprehensively assessing and mitigating risks on their projects to assure patient safety, data integrity and quality project delivery.
- Participates in corporate initiatives and/or represents Project Management in regional or business activities.
- Participates in the project Risk Review meeting process.
- Liaises with Project Sponsors and teams to promote optimized application of project management disciplines and approaches within a fast‑paced, high‑tech environment.
- Shares lessons learned and best practices across programs,



building relationships with key stakeholder’s cross‑functionally, across all levels.
- Supports Change Management, including adjustments based on emerging business or technical opportunities and challenges.
- Maintains senior management‑level relationships with Customers via routine meetings (e.G., 1:1’s with counterparts), governance meetings and other forums.

Client Management & Business Development
- Act as the senior operational leader and key point of contact for assigned clients, building and sustaining long‑term partnerships.
- Understand client needs and proactively identify and implement tailored solutions that add value.
- Establish and maintain appropriate governance structures for client relationships, ensuring effective communication and collaboration.
- Drive client satisfaction by ensuring smooth operational delivery and minimal escalation needs.
- Present Syneos Health capabilities and updates during client governance meetings, enhancing the organization’s value proposition.
- Lead proposal development for recent opportunities, collaborating with cross‑functional teams to deliver high‑quality, competitive submissions.
- Contribute to winning new business by providing strategic insights and operational expertise during bid defense meetings (BDMs).

Outcomes
- Increased client retention and satisfaction rates.
- Growth in repeat business and successful conversion of recent opportunities.
- Reduced client escalations and positive client feedback.

Project Delivery (Operational and Strategic Project Management)
- Own the overall strategy and execution for project delivery across a portfolio of clinical resea

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