Corporate Traveller - Customer Success Manager - Montreal, QC

Job no: - B

Brand: Corporate Traveller

Work type: Full time

Location: Quebec

Categories: Sales and Customer Service

About The Opportunity

A world where tech and people work collectively to make corporate travel simpler, faster and easier.
Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.
Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for – this is a business for people who love travel, are team players and customer service oriented.
To learn more about Corporate Traveller

Key Responsibilities

- Manage a portfolio of customers with a focus on achieving maximum retention and reducing churn.
- Proactively identify opportunities to increase programme adoption and reduce bookings outside of programme.
- Support contract renewals and ensure renewal opportunities are managed proactively.




- Drive organic portfolio growth through Corporate Traveller and third-party product adoption.
- Generate referrals and identify new business opportunities within existing customer relationships.
- Monitor customer health, identify risk factors, and implement mitigation plans where required.
- Analyse customer data and present strategic recommendations to drive customer goals and performance.
- Conduct business reviews and use insights to establish, monitor, and achieve customer objectives.
- Build and maintain strong relationships across multiple levels of customer organisations, from travellers to C-suite stakeholders.
- Maintain consistent communication through email, phone, video, and face-to-face interactions.
- Accurately maintain customer records and data within centralised systems to ensure visibility and transparency.
- Collaborate with internal teams to support customer outcomes and share knowledge across business pillars.
- Encourage customer advocacy through referrals, references, case studies, participation opportunities, and thought leadership initiatives.
- Participate in team meetings, cross‑functional communication, and ongoing learning activities.
- Contribute to a safe, inclusive, and accessible work setting where all Flighties feel welcomed, respected, and supported to thrive.




- Other duties and tasks as assigned
- Contribute to a safe, inclusive, and accessible work workplace where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

- Bilingual French/English required, due to the nature of the role of dealing with both English and French clients and suppliers
- Bilingual French/English required, due to the nature of the role of dealing with both English and French team members
- Exceptional communication and active listening skills.
- Strong prioritisation, time management, and organisational skills.
- Strong technical skills and confidence learning new software platforms.
- Motivated by achieving and exceeding goals.
- Positive, proactive, and self‑driven approach to work.
- Proven ability to build relationships with multiple stakeholder groups.
- Ability to analyse data, identify trends, and deliver strategic recommendations.
- Experience managing a portfolio of customers and taking ownership of results preferred.
- Minimum 2 years of Customer Success experience preferred.
- Minimum 3 years of travel industry experience preferred.
- Bachelor's degree preferred.

Work Perks - What’s in it for you:

- Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
- Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering – You'll have to experience it to believe it
- Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
- Love for travel: We were founded by pe

📌 CORPORATE TRAVELLER (Quebec City)
🏢 Flight Centre Travel Group Canada
📍 Quebec City