IT Systems Support Specialist – Technology & Infrastructure

Location: Ottawa, ON – On‑Site

Contract: 6 Months + Extension

Start: ASAP

The Opportunity

We are seeking a hands‑on IT Systems Support Specialist to provide technical support across a complex, highly operational technology environment.

This is an excellent opportunity for a Junior to Intermediate IT professional who enjoys a combination of end‑user support, Windows systems, networking, infrastructure troubleshooting, and hands‑on hardware support .

The successful candidate will support both traditional corporate IT infrastructure and specialized operational technology, including workstations, servers, networks, kiosks, printers, displays, telephony, security systems, and other technology used within a large operational facility.

Previous airport experience is NOT required. Experience supporting technology in an airport, transportation, logistics, healthcare, manufacturing, or other 24/7 operational environment would be considered an asset.

What You’ll Be Doing

- Install, configure, maintain, and troubleshoot desktops, laptops, hardware, software, and peripheral devices
- Provide responsive onsite and remote technical support to internal users
- Troubleshoot Windows environments, Active Directory, Exchange, VPN, storage, and related enterprise systems
- Create, modify, and remove user accounts and assist with password resets and access issues
- Apply operating system updates, patches, and configuration changes
- Troubleshoot and maintain LAN/WAN connectivity
- Diagnose issues involving routers, switches, firewalls, servers, and other network‑connected equipment
- Install,



configure, and support specialized hardware such as kiosks, service desks, boarding pass printers, baggage tag printers, displays, and other operational devices
- Support technology associated with building systems, operational systems, displays, parking, public address, telephony, and security/access‑control environments
- Respond to help desk tickets and service requests, providing timely troubleshooting and resolution
- Analyze system logs and identify potential system or infrastructure issues
- Assist with the deployment and implementation of new technology solutions
- Support system upgrades and ongoing infrastructure improvements
- Maintain hardware/software inventory and licensing information
- Assist with ordering IT equipment, supplies, and services
- Maintain technical documentation, reports, and operational logs
- Perform other related IT support duties as required

What We’re Looking For

- College diploma or university degree in Computer Technology, Computer Science, Information Technology, or a related discipline

OR

- A combination of relevant education and approximately 3+ years of related IT experience
- Hands‑on experience with IT support, systems support, infrastructure, or technical troubleshooting




- Knowledge of Windows operating systems and enterprise applications
- Experience with hardware and software troubleshooting
- Working knowledge of Active Directory
- Understanding of LAN/WAN networking and connectivity troubleshooting
- Familiarity with servers, networking equipment, workstations, printers, and peripheral devices
- Understanding of IT security concepts and standard IT support practices
- Experience working with a ticketing/service desk system; experience with any established ticketing platform is acceptable
- Strong troubleshooting and analytical abilities
- Solid customer‑service and interpersonal skills
- Excellent verbal and written communication skills in English
- Ability to prioritize multiple technical issues in a busy operational environment
- Self‑motivated, organized, detail‑oriented, and comfortable learning unfamiliar technologies

Required – Driver’s Licence

Candidates must possess a valid Class G driver’s licence (Ontario) or Quebec equivalent and be able to provide a driver’s abstract issued within the last month .

Nice to Have

- Experience supporting technology within an airport, transportation, logistics, or other operational environment
- Exposure to Common Use Passenger Processing Systems (CUPPS)
- Exposure to Common Use Self‑Service (CUSS) kiosks
- Experience supporting passenger information kiosks, check‑in desks, boarding pass printers, baggage tag printers, or similar self‑service technology
- Experience with building management, operational technology, display, telephony, parking, or security systems

📌 IT Operations (Ottawa)
🏢 Myticas Consulting
📍 Ottawa