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Reporting to JN Guillemette, Chief Operating Officer, we are seeking a results-driven leader to take full ownership of our Employee Assistance Program (EAP). This role is responsible for defining and executing the program roadmap, aligning cross-functional teams across Go-to-Market (GTM), Technology, and Operations, and ensuring seamless execution. The ideal candidate will excel at eliminating bottlenecks, maintaining momentum, and keeping all stakeholders aligned toward a common goal.

What you’ll be doing:

- Own the end-to-end strategy and execution of the Employee Assistance Program (EAP), setting clear goals, priorities, and success metrics aligned with company objectives.
- Develop and manage the EAP program roadmap, integrating customer feedback, performance data, and market trends to ensure ongoing relevance and competitiveness.
- Lead cross-functional collaboration with Go-to-Market (GTM), Technology, and Operations teams to drive alignment and execution.
- Collaborate with Tech and Product teams to ensure development priorities address client and operational needs, resolving blockers and translating feedback into actionable requirements.
- Partner with Operations to design scalable delivery models, optimize workflows and tooling, and eliminate inefficiencies to support business growth.
- Stay connected to customer feedback and competitive trends to continuously evolve and improve the EAP offering.

We'd love to hear from you if you have:

- Direct experience with the EAP industry (5 years+)
- Operate with high ownership and low ego
- Excellent communication skills — clear, direct, and transparent
- A strong bias for action and comfort with ambiguity.
- Experience managing complex programs with cross-functional teams (5 years+)
- Bilingualism is an asset

Your role as Director, EAP Programs

Reporting to JN Guillemette, Chief Operating Officer,



we are seeking a results-driven leader to take full ownership of our Employee Assistance Program (EAP). This role is responsible for defining and executing the program roadmap, aligning cross-functional teams across Go-to-Market (GTM), Technology, and Operations, and ensuring seamless execution. The ideal candidate will excel at eliminating bottlenecks, maintaining momentum, and keeping all stakeholders aligned toward a common goal.

What you’ll be doing:

-

- Own the end-to-end strategy and execution of the Employee Assistance Program (EAP), setting clear goals, priorities, and success metrics aligned with company objectives.

- Develop and manage the EAP program roadmap, integrating customer feedback, performance data, and market trends to ensure ongoing relevance and competitiveness.

- Lead cross-functional collaboration with Go-to-Market (GTM), Technology, and Operations teams to drive alignment and execution.

- Collaborate with Tech and Product teams to ensure development priorities address client and operational needs, resolving blockers and translating feedback into actionable requirements.

- Partner with Operations to design scalable delivery models, optimize workflows and tooling, and eliminate inefficiencies to support business growth.

- Stay connected to customer feedback and competitive trends to continuously evolve and improve the EAP offering.

We'd love to hear from you if you have:

-

- Direct experience with the EAP industry (5 years+)

- Operate with high ownership and low ego

- Excellent communication skills — clear, direct, and transparent

- A robust bias for action and comfort with ambiguity.

- Experience managing complex programs with cross-functional teams (5 years+)

- Bilingualism is an asset

At Dialogue, your well-being is our priority
Taking care of others also means taking care of our team Depending on your role and employment status , you could have access to the following benefits:

-

- Access to the Dialogue app and virtual mental health support for you and your family

- Fully funded insurance, health spend

📌 Director, EAP Programs (Montreal)
🏢 Dialogue
📍 Montreal