Job Description: WE'RE LOOKING FOR A TECHNICAL TRAINING MANAGER POSITION LOCATION: FORT ERIE, ONTARIO Reporting to the Person Responsible for Training (PRT)/(HO Support & Services), the Technical Training Manager plays a dual, high-impact role within Support & Services. This position is responsible for developing, reviewing and delivering comprehensive on and off-site classroom/practical aircraft maintenance instruction to internal and external stakeholders. Additionally, this role serves as a critical technical bridge for the front-office team, actively supporting Customer Support Representatives by filtering complex technical queries and providing the technical guidance necessary to optimize first-contact customer service.

MAIN RESPONSIBILITIES

- Develop, write, review and revise assigned training programs to meet program and lesson objective, including scope, outline, instructor notes, narratives, reference material, training aids, examinations and student training material as appropriate.
- Use state-of-the-art methods of instruction and present instruction using lectures, discussions, demonstrations and practical exercises in classroom, laboratory, hangar and/or flight line sessions.
- Performs duties by teaching from blueprints, schematics, wiring diagrams, inspection guides, flight manuals and other engineering and technical documents.
- In all instruction will use the most appropriate, most effective aids to training such as computers audio-visual aids, mock-ups, graphic art, training films, slide projections, transparencies, charts and/or film strips.
- Provide training and instruction to, but not limited to customer and company maintenance personnel, company support representatives,



and customer and AME.
- Supervise students in the performance of their projects.
- Examination review and failure analysis.
- Plan, Maintain and Continuously Develop Training.
- Coordinate and recommend changes and revisions to assigned programs of instruction with the PRT.
- Provide status of all phases of course and assigned projects to the PRT.
- Coordinate course scheduling and planning; issues certification to students completing courses.
- Organize timetable and student enrolment for course.
- Keep record of attendance of all participants.
- Organize the collation of grade marks.

Front-Office & Customer Support Enablement

- Technical Filtering: Act as the primary technical point of contact for front-office Customer Support Representatives, Customer Logistics Managers and Customer Support Managers, filtering complex inbound customer queries.
- Front-Office Upskilling: Provide ongoing technical answers, explanations, and coaching to front-office staff to help them resolve inquiries faster and better serve clients.
- Regularly reviews newly published Service Bulletins, Alert Service Bulletins and Airworthiness Authority Directives and informs front office members of their impact to customer operations.
- Cross-Functional Collaboration:



Bridge the gap between engineering complexities and customer-facing support to ensure accurate, timely communication.
- Assists CLMs and CSMs in keeping an up-to-date database of technical information in AHCA's ERP programs.
- Airbus Helicopter Knowledge: Maintain current knowledge of all aircraft models to which assigned as well as ensure an awareness of all applicable changes in technology and maintenance procedures as they occur.

POSITION REQUIREMENTS

- Education College Diploma in Aircraft Maintenance required.
- TCCA AME License required.
- Experience 5 years' experience with teaching and delivering presentations is required.
- Experience in a manufacturing environment is preferred.
- Experience working in a customer focused setting is preferred.

Knowledge, Skills and Abilities

- Strong leadership skills.
- Excellent written and verbal communication skills.
- Strong Interpersonal skills.
- Must be a team player.
- Solid instructional background.
- Able to use significant independent action/ judgement in order to solve highly complex problems.
- Able to work under broad supervision.
- Disciplined and able to maintain confidentiality.
- Able to travel extensively.
- Attention to detail.
- Excellent analytical skills.
- Demonstrated problem solving skills.
- Ability to show flexibility in a changing environment.
- Proficiency in Google Suite.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company: Airbus Helicopters Canada Ltd Employment Type: Permanent ------- Experience Level: Professi

📌 Technical Training Manager (Fort Erie)
🏢 Airbus
📍 Fort Erie