Operations Full Time Aurora, ON $47,000 - $55,000 CAD per year

Join the hardworking and dedicated team deliveringexciting arts and culture programs and activities to our community – and beyond.Reporting to theExecutive Director,theAudience Services Managerwill be accountable forsupporting the operations of the Aurora Cultural Centre torealize themission of the Aurora Cultural Centre(ACC)and support operational requirements of Aurora Town Square (Town-owned facility).TheAudience Services Managerbuilds and implements audienceservices to ensure a safe andthehighestquality customer service experience to patrons who attendACCprogramsand rental client events at Aurora Town Square.

This full-time position requires the successful candidate to be availableon aflexible scheduleeveningsand weekends to supportFront of House Team andeventsas well as office administrative time Monday – Friday from 8:30 – 4:30pm to connect with the rest of the team.It is expected that the role will become more of an administrative role once Aurora Town Square business is fully operational.The successful candidate willpossessexcellent communication and interpersonal skills, have provenFront ofHouse and volunteer managementskills and be a generous and compassionate team member.They will be a key member to deliver onthe Centre’s reputation forhighestcustomer service quality.TheAudience Services Managerwillmaintainstrong relationships with Town facilities and operational staff as needed, the rental clients, patrons, and volunteers.

At ACC, we embrace everyone’s uniqueness and recognize the strength that lies in differences. We believe in the power of our collective potential and strive to achieve a more diverse, inclusive,



andequitableworkplace to empower and create opportunities for all. We welcome and encourage applications from all qualified candidates regardless of their gender, age, religion, race, ethnicity, and nationality. Particularly equity deserving groups, such as members of thePersons with Disabilities, Black, Indigenous, other racializedcandidatesand/or candidates from the 2SLGBTQIA+ communityandanyone who may contribute to the further diversification of the Aurora Cultural Centre. Together we unite and inspire all Canadians to influence and affect thefuture ofour community through the arts.

Context and Summary

The Aurora Cultural Centre is the resident tenant of Aurora Town Square’s Aurora Museum and Cultural Centre.

There are two main elements of this position.

- Front of House :ACC has a robust performing arts program that currently hosts professional live performance events from September – June.As anadditionalservice to the Town, we support rental clients who book Aurora Town Square and require technical andFront ofHouse services.This positionfacilitatesallFront ofHouse requirements forbothACC and rental events.
- Volunteers :As part ofFront ofHouse services and support of our operations, we work with a diversity of volunteers who offer their services to participate at ushers, ticket takers, event support, co-op placements, administrative support, education class support,



gallery program docents, ambassadors in outreach events etc. This position recruits, manages, schedules, and trains volunteers for positionsrequired, including all reporting requirements.You can findinformation about the program here: ( Volunteer Page on Website ) We have a complete volunteer handbook that meets the standards of Imagine Canada.

As with all positions at the Centre, the Audience Services Manager willbe requiredto be versatile, punctual andpossessexcellent customer service skills.This position will require multi-tasking and liaising with various members of the staff team on a variety of projects.

The successful candidate wouldbe responsible forthe following:

- ProvideFront ofHouse services for all ACC events andrentals atAurora Town Square as required including
- personnel (staff and volunteer) needs,
- signage, house programs, and facilityneeds,
- coordinating refreshments, cash/host bar where applicable, including artist hospitality,
- coordinating any pre or post show lobby needs,
- troubleshooting and problem solving
- Communicate with ACC program managers on requirements of programmed events
- Recruit, schedule, train, and supervise part timeFront of House Managers
- Prepare Front of House instructions for every activation requiring a Front of House Manager in Aurora Town Square
- Build and implement Front of House Manager post-show report template
- Review Front of House post-show reports day after event (or as soon as possible)
- Manage, train, and communicate audience fire, health & safetyprogramsand protocols to Front of House ManagerandVolunteers
- Enthusiastically engage visitors to the Centre
- Receive and co

📌 Audience Services Manager (Aurora)
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📍 Aurora