Key Responsibilities

Site Reliability & Service Ownership

- Own the operational health, availability, performance, and resilience of CIAM platforms.
- Define and maintain SLIs, SLOs, and error budgets for critical customer identity services.
- Drive adoption of SRE practices, reliability engineering standards, and operational excellence principles.
- Lead capacity planning, performance tuning, and resiliency testing.
- Ensure high availability architectures, disaster recovery readiness, and failover capabilities.

Production Operations Leadership

- Lead 24x7 operational support for CIAM services and platforms.
- Manage major incidents, problem management activities, and root cause analysis efforts.
- Coordinate production support across engineering, infrastructure, security, and vendor teams.
- Establish operational runbooks, support procedures, and knowledge management practices.
- Drive continuous improvement initiatives based on incident trends and operational metrics.

CIAM Platform Engineering

- Provide technical leadership for CIAM technologies including: IBM Security Verify Access (ISVA/ISAM)Identity Directories and LDAP servicesWebSphere / Application PlatformsOAuth 2.0, OpenID Connect, SAMLMFA and Adaptive AuthenticationAPI Security and Gateway integrations
- Review solution designs and architecture proposals to ensure supportability and operational readiness.

Automation & Platform Modernization

- Champion Infrastructure-as-Code and automation-first operational practices.
- Eliminate manual operational activities through tooling and self-service capabilities.




- Define and maintain enterprise monitoring and observability standards.
- Develop proactive alerting, anomaly detection, dashboards, and operational reporting.
- Improve signal-to-noise ratio and reduce false-positive alerts.

Security & Compliance

- Ensure compliance with cybersecurity policies, regulatory requirements, and audit standards.
- Lead vulnerability remediation and platform currency initiatives.
- Oversee security controls for customer identity data and authentication services.
- Partner with Security and Risk teams during audits, assessments, and regulatory reviews.

Release & Change Management

- Lead production deployments and release management activities.
- Ensure successful execution of maintenance windows and platform upgrades.
- Implement DevSecOps and CI/CD best practices.
- Review deployment readiness and post-implementation validation activities.

Leadership & Stakeholder Management

- Lead and mentor Operations Engineers and SRE team members.
- Foster a culture of accountability, reliability, automation, and continuous learning.
- Collaborate with Development, Architecture, Product, Security, and Infrastructure teams.
- Provide executive-level communication regarding service health, incidents, risks,



and improvement initiatives.

Required Qualifications

Education

- University degree in Computer Science, Engineering, Information Technology, or a related discipline.
- Relevant industry certifications are considered an asset.

Experience

- 6+ years of experience supporting enterprise IAM/CIAM platforms.
- 3+ years of experience providing technical leadership for enterprise-scale platforms and complex engineering initiatives.
- Experience managing mission-critical customer-facing applications.
- Experience operating large-scale, highly available authentication and authorization platforms.

Technical Skills

- CIAM/IAM technologies (ISVA, ISAM, or equivalent)
- OAuth 2.0, OpenID Connect, SAML
- Linux and middleware administration
- WebSphere, LDAP
- Knowledge of AWS, Azure, or GCP cloud platforms.
- Solid knowledge of CI/CD pipelines, GitHub, Infrastructure as Code, and cloud-native technologies.
- Ansible, Terraform, Python, Shell scripting
- Hands-on experience with enterprise monitoring and observability platforms such as Dynatrace, Splunk, Grafana, and AppDynamics.
- Experience with AIOps tools, event management platforms, and intelligent automation solutions.

Success Metrics

The CIAM Operations Lead / SRE will be measured on:

- Platform reliability, resiliency, and operational stability.
- SLA/SLO attainment
- MTTR reduction
- Incident reduction and prevention
- Automation adoption and operational efficiency gains through AIOps capabilities.
- Team engagement and capability developme

📌 CIAM Operations Lead (Toronto)
🏢 BMO
📍 Toronto