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Important Application Deadline Notice

Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above. To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date.

We are seeking a dedicated and passionate Academic Liaison as part of our advising team supporting the School of Health and Life Sciences at NAIT, who will play a pivotal role in enhancing the student experience.

This senior-level position combines various responsibilities, including academic administration, project management, student advising, and mentorship. Key focuses include continuous process improvement, enhancing the student experience, navigating complex situations, and initiating change. A comprehensive understanding of diploma and certificate programs, NAIT services, and policies, and providing student support is essential for success within the role. The successful candidate will also demonstrate solid intercultural competence, leadership, and a deep commitment to student success.

Academic Liaisons actively contribute to improving advising practices and business processes and collaborate with colleagues across NAIT, while maintaining a student-centered approach. The successful candidate will strongly desire to assist others, demonstrate confidence, composure, and problem-solving abilities, and possess in-depth knowledge to support colleagues (within the advising team, the School of Health and Life Sciences,



and across NAIT) and advise students effectively.

Key Responsibilities

- Cross-Functional Collaboration: Act as a subject matter expert in the School of Health and Life Sciences' diploma and certificate programming, coordinating with the Registrar's Office, School and Program Leadership, various NAIT services, and Program Specialists to support various functions of the student life-cycle, such as recruitment, admissions, matriculation, enrolment, student retention, and graduation.
- Project Leadership: Lead and implement projects aimed at reducing barriers, improving efficiency, enhancing communication, and streamlining processes. Apply project management methodologies, foster cross-functional collaboration, and ensure timely delivery of outcomes.
- Communication & Collaboration: Work closely with partner areas to ensure consistent, transparent, and student-centered communication and service delivery.
- Complex Case Management: Lead the response to escalated or complex student situations requiring coordination and collaboration with School and Program Leadership, the Office of Student Conduct & Accountability, and NAIT's Students' Association (NAITSA). Provide advocacy and well-informed recommendations while collaborating with partners within the School of Health and Life Sciences and in key service areas across NAIT.



Conduct research and synthesize information from multiple sources to support informed decision-making and policy interpretation.
- Leadership & Supervision: Provide coaching, mentorship, and direct supervision to a team of Program Specialists delivering front-line advising services. Support team development and ensure high-quality, student-centered service delivery.
- Centre Operations: Oversee daily operations of the advising provision for the School of Health and Life Sciences, including supervision of front-line Program Specialists. Provide leadership and guidance to ensure high-quality service delivery.

Skills & Abilities

- Professionalism: The position demands handling inquiries with respect, confidence, and tact to cultivate a positive and supportive atmosphere.
- Institutional Knowledge: A strong understanding of academic programming, student services, and relevant policies is crucial.
- Organizational Leadership: The role requires strong time management and organizational abilities to lead projects, foster collaboration, and meet tight deadlines.
- Research & Decision-Making: Strong research skills to synthesize information from multiple sources to inform decisions and recommendations.
- Leadership & Coaching: Proven ability to lead, mentor, and support team members in a fast-paced, service-oriented environment.
- Project & Process Leadership: Demonstrated ability to lead cross-functional initiatives using structured project management methodologies, while identifying and implementing process improvements with a strong attention to detail and adaptability to change.
- Student Experience Focus: A champion for student success with a strong understanding

📌 Academic Liaison, Health (Edmonton)
🏢 NAIT (Northern Alberta Institute of Technology)
📍 Edmonton