Economical is part of Definity, which includes some of Canada’s mostlong-standing and innovative insurance brands, including Economical Insurance,Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Ourambition is to be one of Canada’s leading and most innovative property andcasualty insurers. We can’t do that without our people, so we embrace andencourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the officeand virtually depending on the type of work they are doing and who they areworking with. Bring your true self and be a part of our journey. It’s betterhere.

The Opportunity

This position is a Commercial Underwriter responsible for driving profitablegrowth by assessing and making decisions on new business submissions, policyrenewals, and endorsements, with a focus on Commercial Property Insurance. Therole involves applying established underwriting guidelines and judgment toevaluate moderately complex risks, working under the guidance of senior teammembers.

Key responsibilities include building and maintaining strong relationships withbrokers, providing exceptional customer service, and acting as a key point ofcontact for inquiries. The underwriter will effectively use policyadministration and quoting systems to manage transactions, document decisions,and ensure data integrity. The ideal candidate will have 2-3 years ofunderwriting experience (commercial preferred), strong analytical andcommunication skills, and a collaborative, professional demeanor.

What to Expect

- Assesses risks and accepts, declines, or amends new business submissions,policy endorsements, renewals, etc.




- Understands and aligns decision making to Economical's Line of Business andsegmentation strategies
- With some guidance, develops solutions to achieve profitable growth targets
- Leverages tools, resources and reports to appropriately evaluate risks andmake effective Underwriting decisions
- Applies Underwriting judgment and relies on the guidance of senior staff andhis/her Team Leader to process moderately complex risks effectively inaccordance with Economical's corporate policies, Underwriting guidelines,standard operating procedures, and Line of Business and segmentationstrategies
- Knows how and when to leverage Underwriting Technicians and when to refer orescalate specific transactions/issues to more senior Underwritingstakeholders, as required
- Reviews Claims activity and takes appropriate action within his/herUnderwriting authority level, as required

Customer Experience

- Contacts Brokers, where required, to request additional information,communicate risk acceptances and terms, declines as well as quote follow ups(where applicable) to achieve target hit ratios - Provides exceptionalservice to Brokers for all interactions, and seeks to add value in everyBroker interaction
- Acts as a point of contact for inquiries related to Commercial PropertyInsurance




- Routes/escalates Broker inquiries to alternative points of contact withinEconomical to enable effective and prompt resolution of inquiries, whereappropriate
- System Expertise
- Effectively manages multiple transactions within the policy case managementsystem, leveraging system functionalities to appropriately route and documentprocessing of transactions
- Demonstrates deep understanding of the policy administration systems andquoting systems and how functionalities can be used to best respond to Brokerinquiries and needs, and completes all the required documentation in thesystem
- Applies knowledge of document management to access most up-to-date materials,guides and/or tools

What you Bring

- Professional Designation: Completion of the CIP (Chartered Insurance Professional) designation (known in Quebec as PAA – Professionnel d’assurance agréé) is required or considered a robust asset.
- Fluent in French and English required
- Excellent customer service skills. Interacts in a way that demonstratesgenuine concern and respect for others
- 2- 3 years of underwriting experience insurance; commercial underwriter experience is preferred
- You’re professional, friendly and courteous in all your interactions, whether with customers or co-workers.
- You perform well in a busy operation and remain calm under pressure.
- You’re a team player who is adaptable to a changing environment.
- You have strong written and verbal communication skills.
- Your organization and time management skills are exceptional.
- You have excellent analytical and problem-solving skills.
- Excellent Sales Competencies
- Communicates ideas and concepts effectively, both verbally and in writing
- Demonstrates a team behavior includin

📌 Underwriter, Small Business (Quebec City)
🏢 Definity
📍 Quebec City