Duties and Role Responsibilities

Training Delivery and Facilitation

- Deliver structured training to new and existing employees on Contracting and Compensation processes, procedures, products, policies and supporting technology.
- Facilitate learning in virtual, in-person, classroom, small-group and one-to-one environments.
- Adapt facilitation methods, learning activities and supporting materials to reflect different learning styles, experience levels and business needs.
- Apply adult-learning principles and practical business scenarios to promote critical thinking, sound judgement, problem-solving and effective decision‑making.
- Explain complex operational concepts in a explicit, practical and engaging manner.
- Facilitate refresher training, cross‑training, change‑related learning and targeted development sessions.
- Create an inclusive and respectful learning environment that encourages participation, collaboration and knowledge sharing.
- Maintain current working knowledge of relevant business processes and operational practices to ensure training remains accurate and credible.

Learning Needs Assessment and Planning

- Assess organisational, team and individual learning needs in collaboration with leaders and business partners.
- Develop short‑ and long‑term training plans that identify learning objectives, required resources, delivery methods, timelines and measures of success.
- Coordinate training schedules, learner participation and required subject matter support.
- Identify knowledge, skill and performance gaps through observation, assessments, operational results, quality findings, learner feedback and consultation with business partners.




- Develop targeted learning or coaching plans to address identified needs.
- Review business and operational changes to determine their impact on employee learning and readiness.
- Prioritise learning initiatives based on business risk, operational requirements and employee development needs.

Learning Content Development and Maintenance

- Design, develop, review and maintain training plans, facilitator guides, learner materials, job aids, reference tools, assessments and related learning resources.
- Partner with subject matter experts, process owners and learning professionals to validate the accuracy and completeness of training materials.
- Identify gaps, inconsistencies or outdated information in learning content and coordinate the required updates.
- Support the development and maintenance of a reusable learning‑content repository that promotes consistency and efficient knowledge transfer.
- Ensure training content reflects approved business processes, policies, controls and service expectations.
- Develop interim support materials when formal procedures or learning resources are not yet available.
- Communicate material changes to learners, leaders and affected business partners.

Learner Assessment, Coaching and Performance Support

- Evaluate learner knowledge,



skill development and readiness through assessments, practical exercises, observation and other appropriate methods.
- Monitor learner progress throughout training and provide timely, constructive and specific feedback.
- Document training outcomes, strengths, development needs, risks and recommended next steps.
- Provide one‑to‑one coaching and mentoring to reinforce learning and address individual performance gaps.
- Communicate learner progress and training outcomes to appropriate leaders and business partners.
- Recommend additional training, coaching or operational support where required.
- Promote employee accountability for continuous learning and application of knowledge

Training Evaluation and Continuous Improvement

- Develop and implement methods to evaluate training effectiveness, knowledge retention and application of learning.
- Gather and analyse learner, leader and business‑partner feedback to identify opportunities to improve content and delivery.
- Review quality results, operational trends and recurring errors to identify potential training or process gaps.
- Recommend and implement adjustments to learning content, facilitation techniques and training processes.
- Work with process owners to address training needs arising from changes, quality findings or operational issues.
- Promote consistent practices and the adoption of effective working methods.
- Challenge existing approaches constructively and identify practical opportunities to improve learning outcomes and operational performance.
- Maintain appropriate training records, plans, progress updates and evaluation results.

Busi

📌 Bilingual Training (Kitchener)
🏢 Canada Life Group
📍 Kitchener