Company Overview

Senior Helpers of Niagara Falls is a locally owned in-home care provider. We partner with families to provide personal support that helps their loved ones stay safe, comfortable, and independent in the place they love most: home. We value our caregivers as the heart of what we do and we’re building a team that will make us Niagara’s most trusted name in senior care.

Job Overview

At Senior Helpers, by delivering person-centered care built on dignity, reliability, and close partnership with families you make a visible impact within the community. As a Personal Support Worker, you'll help seniors live safely and independently at home by assisting with personal care such as bathing, dressing, and grooming; supporting mobility and protected transfers; preparing meals and providing medication reminders; helping with light housekeeping and errands; and offering companionship that brightens their day.

Key Responsibilities

Personal Support Services

- Assist clients with activities of daily living, including bathing, grooming, dressing, toileting, and mobility
- Support safe transfers, positioning, and movement in accordance with training and care plan instructions
- Assist with eating, hydration, and nutrition as outlined in the care plan
- Provide continence care in accordance with the care plan and training
- Provide medication reminders as directed by the care plan; medication administration remains within the scope of regulated nursing staff and is outside the PSW role

Companionship and Social Support





- Engage clients in meaningful conversation and social activities
- Provide emotional support and reassurance
- Support reduced isolation and continued participation in community life
- Support participation in hobbies, routines, and preferred activities

Homemaking and Household Assistance

- Perform light housekeeping related to client wellbeing and safety
- Assist with laundry
- Prepare or assist with meals in accordance with dietary needs and preferences
- Support grocery shopping and essential errands as outlined in the care plan

Community Participation, Dementia Support, and Respite

- Accompany clients to appointments, activities, and community outings
- Support routines, orientation, and familiar activities for clients living with dementia or cognitive changes, within scope and training
- Provide respite support to relieve family caregivers, on a planned or occasional basis, while maintaining continuity of care

Documentation, Safety, and Communication

- Deliver services according to assigned care plans, schedules, and duties, working strictly within defined role, training, and competency
- Document services accurately, completely, and in a timely manner
- Observe and report changes in client condition, hazards,



incidents, or concerns to the Care Supervisor
- Escalate promptly any request or situation that falls outside the approved scope of the PSW role
- Maintain professional boundaries and respectful, ethical conduct at all times
- Follow WHMIS, infection prevention, PPE, and workplace safety practices in client homes and community settings
- Safeguard client privacy and confidentiality in accordance with organizational policy and applicable privacy legislation

Qualifications and Requirements

Education and Certification

- Completion of a recognized Personal Support Worker (PSW) certificate program (e.g., a program meeting the Ontario Personal Support Worker Training Standard), or an equivalent combination of education and experience acceptable to Senior Helpers
- Current, valid CPR and First Aid certification
- Satisfactory Vulnerable Sector Screening / police record check, completed prior to hire and maintained as required by policy
- Willingness to complete WHMIS awareness training and organizational orientation prior to independent service delivery

Experience and Skills

- Prior experience providing personal care or support services in a home care, retirement, or long-term care setting is an asset
- Strong communication skills and ability to work collaboratively with clients, families, and the care team
- Sound judgment and the ability to recognize and elevate situations beyond the scope of the role
- Physical ability to safely perform the es

📌 Caregiver (Niagara Falls)
🏢 Senior Helpers Parent Account
📍 Niagara Falls