The Gateway to Your Future

With a combination of your proactive leadership style and genuine interest in customers, you will pave the way for a highly motivated team to create the ideal dining experience

Description

Position at Gateway Casinos

Job Type: Full-Time

Wage: $26.58/hour

The Gateway to Your Future

With a combination of your proactive leadership style and genuine interest in customers, you will pave the way for a highly motivated team to create the ideal dining experience Use your passion for food and business to manage the front-of-house activities and ensure the best in service and quality.

We Provide

- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities

A Great Fit, if You

- Take initiative in resolving issues and can empower a team to excel
- Love building relationships, and encouraging open communication and collaboration
- Manage your time well while handling multiple tasks under pressure
- Enjoy the excitement of casino operations
- Balance the strategic with the hands-on
- Are keen on the details and like to balance people interaction with daily paperwork
- Feel most energetic at night and benefit from working flexible hours, evenings, and weekends

Key Responsibilities

- Lead the day-to-day Food & Beverage operations providing strong leadership, direction, and accountability to the team
- Build and maintain a positive, respectful, and productive team environment while effectively managing challenging employee situations and addressing performance or conduct concerns
- Coach, mentor,



and develop employees while setting clear expectations and holding team members accountable for performance, service standards, and company policies
- Manage staffing levels, scheduling, labour deployment, and operational resources to effectively support business needs
- Participate in recruitment, onboarding, training, performance management, and ongoing development of Food & Beverage team members
- Take an active role in driving Food & Beverage revenue and profitability by identifying opportunities to improve sales, service, menu offerings, promotions, and overall operational performance
- Work closely with the Marketing team to develop and execute Food & Beverage initiatives that complement casino gaming promotions, drive visitation, increase guest engagement, and generate incremental revenue
- Develop creative food and beverage offerings that support gaming events, promotions, tournaments, entertainment, and other casino initiatives
- Monitor and manage key Food & Beverage operating costs, including labour, food cost, waste, and inventory, and take appropriate action to achieve budget expectations
- Contribute to menu development and ensure food and beverage offerings are aligned with guest expectations, current trends, promotional opportunities, and business objectives




- Maintain high standards for food quality, presentation, service, cleanliness and overall guest experience
- Work collaboratively with the General Manager, Marketing team, and other departments to identify opportunities to improve the overall guest experience and casino performance
- Monitor guest feedback and proactively address concerns, using feedback to identify opportunities for continuous improvement
- Ensure compliance with all company policies, procedures, Responsible Gaming requirements, health and safety standards, and applicable regulatory requirements
- Coordinate Food & Beverage operations for special events, promotions, and other casino initiatives
- Maintain current knowledge of company policies, procedures, products, promotions, and Food & Beverage best practices
- Perform other duties and responsibilities as required to support the successful operation of the casino.

What You Bring

- 1 to 2 years experience in restaurant or Food & Beverage supervision, leadership, or management , or equivalent combination of education and experience
- Strong leadership and people-management skills, with the ability to effectively lead a diverse team, manage challenging employee situations, resolve conflict, and maintain accountability
- The confident and communication skills to have difficult conversations, provide constructive feedback, and address performance or conduct issues in a professional and respectful manner
- A demonstrated ability to build trust and credibility with employees while maintaining appropriate leadership boundaries and expectations
- A team-oriented approach and the ability to

📌 Food & Beverage Supervisor (Woodstock)
🏢 Gateway Casinos & Entertainment
📍 Woodstock