Member Services Clerk (Clerk B)

The Winnipeg Civic Employees’ Benefits Program

Job Profile

Member Services Clerk (Clerk B)

Department: The Winnipeg Civic Employees’ Benefits Program

Designated Work Location: 5-317 Donald Street

Position Type: Permanent, Full-Time

Salary: $1,798.30¿- $2,105.55 Bi-weekly (CUPE)

Posting Number:

Closing Date: October 27, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at¿ City of Winnipeg Benefits . We take pride in fostering a¿ ,¿ diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City ; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.





The Winnipeg Civic Employees’ Benefits Program (WCEBP) provides pension and long-term disability benefits to employees of the City of Winnipeg and eight other participating employers and plan administration services to Members of the Winnipeg Police Pension Plan. Its Member Services unit delivers plan administration services, including the complete processing of activities such as retirements, relationship breakdowns, changes to employment status, and deaths, in accordance with the applicable plan text, established service standards, policies and procedures, and legal and regulatory requirements. Staff of WCEBP work in a highly regulated technical financial environment requiring attention to detail, accuracy, and confidentiality.

Reporting to the Manager, Communications, the Member Services Clerk (Clerk B) provides clerical and basic calculation support to Member Services by gathering and analyzing data, processing incoming forms and documents, performing basic pension calculations, and preparing member communications. Interacting with Plan Members and beneficiaries to provide them with prepared information and materials is also an important aspect of this role. The Member Services Clerk (Clerk B) is expected to act as the Receptionist during their absence and performs other duties appropriate to the position classification,



as assigned, to assist in the effective operation of Member Services and WCEBP.

As The Member Services Clerk (Clerk B)¿you Will

- Provide clerical and basic calculation support related to retirement, relationship breakdowns, changes to employment status, and deaths, including:
- Analyze the circumstances of each transaction and determine appropriate information to use and processing procedures to follow, in accordance with Plan Texts, Manitoba's Pension Benefits Act, and the Income Tax Act, as applicable;
- Research, analyze, verify, and project Members' service and earnings for use in calculation of pension and benefits;
- Perform basic calculations using provided systems, tools, and procedures;
- Analyze calculation results for reasonableness and accuracy;
- Prepare basic coding instructions and vouchers required to process payments.
- Prepare letters and statements using supplied templates.
- Deal with basic pension and benefits inquiries in person, over the phone, via e-mail and in writing.
- Review incoming correspondence and determine if action is required and by whom.
- Provide administrative support to Member Services.
- Provide Receptionist coverage during absences as needed.
- Ensure data integrity and privacy of Member records.
- Participate in professional development training as required by WCEBP and perform other related duties compatible with the classification.

Your Education And Qualifications Include

- High School Diploma, including University entrance mathematics supplemented with relevant experience in a professional office environment e.g. pension administration or a

📌 Member Services Clerk (Winnipeg)
🏢 City of Winnipeg
📍 Winnipeg