Location: Hybrid (Toronto, ON)

Role Type: Contract

Company Overview

Join Connex, a leading technology solutions provider with over 600 professionals across 14 offices throughout North America. We partner with organizations to deliver innovative technology, digital transformation, and business modernization solutions that drive measurable outcomes. Our culture is built on integrity, accountability, collaboration, and continuous improvement, empowering our teams to deliver exceptional service and impactful results for our clients.

Position Overview

We are seeking a highly organized, technology-savvy, and cooperative Product Owner to support strategic technology and digital transformation initiatives. This role serves as a key bridge between business stakeholders and technology teams, ensuring business needs are translated into actionable requirements and successfully delivered solutions.

The ideal candidate thrives in fast-paced environments, can manage multiple priorities simultaneously, and possesses strong communication, analytical, and stakeholder management skills. This individual will play a critical role in driving delivery, managing dependencies, identifying risks, and ensuring alignment across business, product, operations, and technology teams.

As our organization continues to explore emerging technologies, experience with Artificial Intelligence (AI), automation, and digital innovation is considered a significant asset.

Key Responsibilities

Product Ownership, Business Analysis & Delivery (35%)

- Partner with business, product, technology, operations, and project stakeholders to define, prioritize, and deliver strategic initiatives.
- Elicit, analyze, document,



and validate business requirements, user stories, acceptance criteria, process flows, and functional specifications.
- Maintain and prioritize product backlogs, ensuring work aligns with business objectives and organizational priorities.
- Manage multiple concurrent workstreams and ensure initiatives progress according to agreed timelines and milestones.
- Support roadmap development and delivery planning activities.
- Translate business requirements into clear and actionable technical deliverables.

Agile Delivery & Stakeholder Coordination (25%)

- Coordinate activities across cross-functional teams including development, QA, UX/UI, operations, and business stakeholders.
- Identify and actively manage dependencies, risks, issues, and blockers throughout the project lifecycle.
- Ensure stakeholders remain informed through regular status updates, reporting, and communication.
- Support decision‑making processes and elevate risks or issues when appropriate.
- Foster collaboration and alignment across business and technology teams.

Process Improvement & Digital Transformation (15%)

- Analyze current business processes and identify opportunities to improve operational efficiency, customer experiences, and technology delivery.
- Lead process mapping, workflow analysis,



and documentation activities.
- Recommend process improvements, automation opportunities, and digital transformation initiatives.
- Participate in solution evaluations and contribute to technology modernization efforts.
- Support organizational change by helping teams adopt new tools, processes, and capabilities.

Testing, Implementation & Release Support (15%)

- Collaborate with development and QA teams to define testing strategies and acceptance criteria.
- Support system testing, integration testing, User Acceptance Testing (UAT), and defect management activities.
- Assist with implementation planning, deployment readiness assessments, and post-launch support.
- Validate delivered solutions against business requirements and expected outcomes.
- Monitor delivery progress and proactively address issues that may impact timelines or quality.
- Leverage AI tools and emerging technologies to improve analysis, documentation, research, productivity, and delivery outcomes.
- Identify opportunities to incorporate generative AI, automation, and intelligent workflows into business processes.
- Stay informed on emerging technology trends and industry best practices.
- Contribute to a culture of innovation, continuous learning, and knowledge sharing.

Qualifications

- 5+ years of experience in Product Ownership, Business Analysis, Product Management, Technology Delivery, Project Delivery, or related roles.
- Strong experience working within Agile and Scrum environments.
- Proven ability to translate business requirements into technical solutions and actionable deliverable

📌 Product Owner (Toronto)
🏢 Connex Telecommunications
📍 Toronto