Salary Range: $35,000.00 To $43,000.00 Annually

Department: Food and Beverage

Duration: Full Time

Number of Positions Open: 1

Toronto Pan Am Sports Centre Inc. is currently seeking a full time Tim Horton's Supervisor to join our team

At the Toronto Pan Am Sports Centre Inc. we can offer you:

Total Rewards and Benefits:

At TPASC, we believe our people are our greatest strength. We’re proud to offer a comprehensive and competitive total rewards package designed to support your well-being, success, and growth — inside and outside of work.

- Comprehensive Benefits Package: Including Medical, Dental, Vision, Life Insurance, AD&D; Insurance, Disability Coverage, and Travel Insurance.
- Employer RRSP Contribution.
- Complimentary Fitness Centre Membership: Access to a state-of-the-art gym to promote your health and wellness.
- Training & Development Opportunities: Including education assistance reimbursement to support your ongoing professional growth.
- Employee Assistance Program: Offering confidential support for personal and skilled challenges.
- Experience with Large-Scale Events: Gain hands-on experience in organizing major events, tournaments, and competitions.
- Corporate Events & Staff Discounts: Participate in exclusive team building and networking events and enjoy discounts on a wide range of products and services.

The key responsibilities of the role include, but are not limited to:

- Provide efficient service while maintaining exceptional customer service standards for Toronto Pan Am Sports Centre and Tim Hortons
- Manage the shift by ensuring team members are properly positioned, prepared and have the tools and products required to succeed




- Perform opening and closing duties for the outlet, including completing required checklists, counting floats, processing deposits, identifying deficiencies and correcting them
- Use positioning charts to assign primary and secondary duties for staff during each shift and follow up to ensure tasks are completed
- Conduct pre-shift meetings and communicate daily priorities, promotions, product availability and operational updates
- Operate cash registers and process accurate customer payments, including payment corrections, refunds, Tbucks, meal plan payments, gift cards and all other approved payment methods
- Follow and enforce Tim Hortons standards and guidelines when preparing and serving products, including all operating guidelines for equipment
- Ensure coffee, baked goods, breakfast products, sandwiches, wraps, beverages and other menu items are prepared to Tim Hortons specifications for quality, portioning, presentation and hold times
- Train, coach and support team members to achieve and maintain Tim Hortons standards for guest service, product quality, speed of service and cleanliness
- Promote a respectful team environment and provide clear, consistent direction and performance feedback to team members




- Support employee development by identifying training needs and performance gaps and communicating concerns to Food Services management
- Complete and maintain required Tim Hortons operational programs and documentation, including Always Fresh, Coffee Call to Action, FPL, calibration, temperature logs, opening, mid-day and closing checklists, and other required brand documentation
- Monitor product availability and production levels throughout the shift and adjust production based on sales volume, daypart and forecasted demand
- Assist in finding shift coverage when staff are unable to attend work
- Schedule and coordinate meal breaks for staff on duty while maintaining appropriate outlet coverage
- Conduct inventory counts and maintain appropriate inventory levels based on par levels, sales trends, upcoming events and forecasted demand
- Place orders with approved vendors and distributors and ensure orders are accurate and appropriate for business needs
- Monitor product usage, waste and variances to identify opportunities for improved inventory control and food cost management
- Process deliveries and resolve shortages or discrepancies by completing required documentation and communicating with management for follow-up
- Maintain organized storage areas, proper stock rotation, accurate inventory records and compliance with FIFO procedures
- Maintain and enforce Tim Hortons brand standards, food safety requirements and Toronto Pan Am Sports Centre policies and procedures
- Be knowledgeable regarding Tim Hortons menus, promotions, pricing, product launches and current brand initiatives
- Communicate with Food Services management and other departments, including Building Operations, IT,

📌 Tim Hortons Supervisor (Toronto)
🏢 Toronto Pan Am Sports Centre
📍 Toronto