# Senior Account ManagerToronto, CanadaFull-time, based in TorontoCustomer SuccessOwn retention and growth for Calcs.com's largest strategic accounts, manufacturers, standards bodies, and partners. Full-time in Toronto.
Apply for this roleEngineering and construction shape the world around us, yet many engineers still rely on outdated tools and time-consuming workflows. That creates inefficiency, risk, and frustration, and it is what Calcs.com exists to fix.
Calcs.com is relied on by thousands of engineers, and we are building the next generation of engineering design tools: faster, safer, more collaborative, and increasingly powered by AI.
This work is impactful and challenging. Standards differ by region, compliance matters, and correctness is non-negotiable. Our team is exceptional, and you will work with people you trust, admire, and enjoy.
We value ownership, autonomy, and outcomes over process. We treat each other like adults. Everyone contributes, whether that is talking a customer through a compliance deadline or taking out the bins.## The roleOur most complex relationships are growing: manufacturers commissioning bespoke calculators, standards bodies contributing to our knowledge graph, and platform partners embedding our design engine. These accounts carry significant technical, commercial, and reputational weight, and they need focused senior ownership.
We need a resourceful, commercially minded Senior Account Manager to take full ownership, from onboarding through renewal, of a named portfolio of these strategic relationships. You will set the account strategy, build senior stakeholder relationships, coordinate delivery across Calcs.com, anticipate client needs, and be accountable for retention, expansion, and measurable customer value.




A first draft of the account-management operating rhythm exists, but it is an input rather than a finished system. You will be expected to bring a clear point of view, propose the rhythm you believe the team should run, and recommend the cadences, artifacts, health signals, and escalation paths needed to make it work. Once agreed with the team, you will put it into practice and refine it through real account work. You will also act as the connective tissue between customers and Calcs.com, translating feedback and technical escalations into clear decisions and coordinated action.
This is a senior individual-contributor role with no direct reports. Laurent leads the account-management function; you will bring the judgment and autonomy to run high-stakes accounts without waiting for direction on every decision.
This is not a purely commercial role, and it is not a purely technical one. It is ownership of the whole account lifecycle for a concentrated set of strategic relationships, with your name on the outcome.## What you will actually work onYou will own the commercial success of a named portfolio of strategic accounts. You will:
* Set the operating rhythm. Propose and establish the account-management operating rhythm, including cadences, account artifacts, health signals, and escalation paths, then keep CRM data and forecasts accurate and document practices the wider team can reuse.
* Own retention and expansion. Set an account strategy, success plan,



stakeholder map, and growth playbook for each relationship you own.
* Act as a product expert and strategic advisor. Understand each client's engineering workflows, demonstrate relevant Calcs.com capabilities, and connect the product to measurable business value.
* Run the account cadence. Lead stakeholder check-ins, training, value reviews, and QBRs that move clients from initial rollout to broader adoption.
* Lead commercial moments. Manage renewals, expansion opportunities, and bespoke agreements, partnering with sales and legal and supporting RFI and RFP responses where needed.
* Orchestrate delivery across Calcs.com. Coordinate product, engineering, marketing, legal, and support, while maintaining the integration and brand standards expected by our partners.
* Spot chance and risk early. Track client needs, competitor activity, standards changes, and whitespace within your accounts.
* Turn customer insight into action. Translate feedback and technical escalations into clear input for product and engineering.## What we are looking for
* B2B SaaS and services background. You have built your career in software-as-a-service and the services work that surrounds it: onboarding, implementation, and adoption. You understand both how the product creates value and how that value gets delivered to a client.
* Senior strategic-account experience. You have personally owned a meaningful ARR portfolio of complex, high-value accounts with multiple stakeholder groups and material commercial or delivery risk.
* Proven commercial performance. You have a track record of meeting or exceeding renewal, expansion, or net-revenue-retention targets, not just maintaining strong relationships.
* **Autonomous o

📌 Senior Account Manager (Toronto)
🏢 ClearCalcs Pty.
📍 Toronto