Job Profile: Operations Manager with Twin Peaks Property Inspections

This is an opportunity for personal growth and development while transforming the lives of others through our mission and vision.

Our MVVC

Mission: To protect and empower clients by providing top-tier inspections each and every time. Our inspections are educational, and help clients succeed in real estate.

Vision: We are changing the status quo of property inspections by embracing technology and forming relationships. Re-shaping the way that inspections are completed by offering new services to the industry and elevating the customer experience.

Values:

- Our company’s foundation is built on integrity
- We are known to be honest, even when it is not the easiest path forward
- Having a high level of dependability to perform for our team and customers
- Being a professional means that we are knowledgeable and keep up on the latest information
- Adding a little fun into the day keeps things interesting
- As our industry evolves, so should our willingness to be open-minded
- Working cohesively as a team is always the route to success

Culture

Be Helpful – We have a unique opportunity to genuinely help our clients during a stressful and expensive time in their lives.

Be Prepared – Think and plan ahead. Be ready for what the day may hold.

Be a Team – We are in this together. Our success depends on each other.

Be Assured – We are capable. We will have far more success than failure. Problems will arise, and they will be solved.

1. Your Mission

- a) Build an operations division that people are proud to be part of and clients are proud to recommend.
- b)



Success in this role is defined by creating a culture where exceptional people thrive, systems support consistent execution, accountability is embraced, and every client receives an outstanding experience. Operational excellence is achieved through continuous improvement, strong leadership, and a commitment to living the company’s mission, vision, and values every day.
- c) The ultimate objective is to contribute to a business that operates with excellence, empowers its people, embraces innovation, and continues to raise the standard for the property inspection industry.

2. Primary Objectives

- a) Lead the day-to-day operations of Twin Peaks Property Inspections while ensuring alignment with the company’s mission, vision, and values.
- b) Build, implement, and continuously improve scalable systems, processes, and Standard Operating Procedures (SOPs) that drive operational excellence.
- c) Develop and lead the client care team through coaching, accountability, and professional development.
- d) Improve operational efficiency, profitability, and organizational performance through data-driven decision-making and continuous improvement.
- e) Oversee operational budgeting, financial performance, and key business metrics to support sustainable growth.
- f) Foster a culture of accountability, innovation,



professionalism, and exceptional client service.
- g) Develop and maintain operational scorecards, KPIs, and accountability measures to monitor company performance.
- h) Lead strategic initiatives that strengthen the organization, improve the client experience, and support long-term business growth.

3. Regular Work Activities

- a) Develop, implement, and continuously improve operational systems, workflows, and Standard Operating Procedures (SOPs).
- b) Lead and develop the Client Care Team through coaching, accountability, and regular performance discussions.
- c) Recruit, onboard, and train Client Care Team members.
- d) Develop and reinforce a relationship-based sales culture through ongoing coaching, role playing, and team development.
- e) Monitor growth metrics, operational performance, and key company goals.
- f) Oversee the Realtor database and ensure client and referral partner information is accurate and actively managed.
- g) Maintain and strengthen relationships with Realtor partners and other key referral sources.
- h) Prepare scheduled reporting on team performance, growth metrics, and operational results.
- i) Lead regular operations and performance meetings.
- j) Assist with client inquiries, phone calls, and appointment scheduling as needed to support the Client Care Team and maintain an exceptional client experience.
- k) Identify and implement improvements that strengthen efficiency, accountability, and the client experience.

4. Leadership Responsibilities

- a) Set transparent expectations, have fun and follow through on accountability.
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📌 Operations Manager (Oshawa)
🏢 Twin Peaks Property Inspections
📍 Oshawa