P3 Veterinary Partners is seeking an experienced General Manager to join our innovative team in a full-time capacity at Coastal Care Veterinary Emergency & Referral Hospital in Halifax, NS.

If you inspire others and are interested an opportunity to lead – search no further

The General Manager will be responsible for leading the processes and practices that will make the Hospital thrive - a welcoming, profitable, energizing, and rewarding place to work.

People managers with experience in the veterinary industry, dentistry (dental), ophthalmology, retail, restaurants (food services), accounting, or a related professional service focused on customer service are also encouraged to apply.

The successful candidate will serve as a steady, balanced leader focused on:

Responsibilities

- Administrative and operational tasks and functions
- Strategic Planning
- Business plan development and championing its implementation
- Accreditation, Certification and other Medical SOPs
- Client Care, Patient Care and Compliance
- KPI management, Best Practices and Operational SOPs
- Revenue growth and cost management, particularly in the area of labour and Cost of Sales (COS)
- Teambuilding and Professional Development, considering patient and hospital needs
- Human Resources Management & Conflict Resolution
- Hiring, Onboarding, Training
- Performance Reviews
- Client Service & Hospital marketing support
- Monthly analysis and reporting, and operationalizing areas for improvement

Pets

- Oversee, support and nurture the pet experience by ensuring that the Hospital has the necessary resources, equipment, and team members necessary to offer the best possible medical, surgical and emergency care




- Ensure medical teams have access to continuing education, mentorship and development opportunities to support continuous improvement and enhance patient care
- Expand clinical services and service offerings
- Liase with P3’s Medical Advisory Board, university professors, college instructors, industry program providers and individual instructors to develop and coordinate courses

People

- Maintain the exceptional relationship that has been built with hospital leads and their teams, and extend that capability to referring Veterinary Practices. The successful candidate will exhibit a management style which builds alliances within the P3 business and emphasizes high morale, collegiality, accountability, effective teamwork and high moral standards
- Support individual team members in their growth and goals through professional development, coaching, general guidance, and evaluation of continuing education goals
- Foster teamwork, collaboration and manage peer-to-peer and intra-group coaching
- Lead, collaborate with, and coach department leads with HR scenarios, operations, data analysis/tools and decision making
- Cultivate an inspirational workplace that is as a great place to work throughout veterinary healthcare




- Participate in the creation of and oversee the display and maintenance of an organization chart for the Hospital
- Promote a positive working culture and ensure that P3’s vision and values are mirrored throughout the Hospital
- Ensure the delivery of an exemplary client experience – collaborate on standards and measure compliance unique to each particular hospital visit
- Ensure that high performers are recognized and empowered to grow within our group of Emergency hospitals
- Act as a positive role model, using a collaborative approach and assuming positive intent
- Recruit, mentor and retain a team with an emphasis on accountability, high morale, collegiality, and effective teamwork
- Set others up for success and foster open, proactive, and cooperative relationships
- Collaborate with Department Leads to set individual and Hospital non-financial performance goals. These include specific patient care and client experience metrics
- Ensure clients, team members, and all other key stakeholders experience engaging, motivating, and empowering interactions
- Assist in developing industry leading compensation, benefits and rewards programs
- Champion P3’s commitment to being a Great Place to Work within the Hospital. Develop plans for growth and improvement based on results of annual surveys and communication to P3 team members

Practice

- Develop annual budgets and short- and long-term business plans for Hospital
- Use available resources to analyze and make effective actionable decisions that impact operations including asset purchases, new hires and rate changes
- Work to identify revenue opportunities and solve barriers through the

📌 General Manager (Halifax Regional Municipality)
🏢 P3 Veterinary Partners
📍 Halifax Regional Municipality