Overview

ASSISTANT SERVICE MANAGER – LUXURY DEALERSHIP - MISSISSAUGA

Compensation - Base Salary and Assistant Manager Bonus Plan

Position Summary:

We committed to providing outstanding service experience to our valued customers. The Assistant Service Manager will support the Service Manager with hands-on involvement in ensuring that the daily inventory of technicians’ time is consistently sold to service customers. As a high-performance team leader, they will manage an effective and profitable service department through participating in recruitment and coaching of a highly trained staff, assisting with controlling all costs, retaining customers through effective business strategy, meeting and exceeding customer expectations, reaching critical goals for the dealership, and maintaining all applicable records. Above all else, the Assistant Service Manager must ensure that all customers are provided with a consistent high level of customer service that is in line with the Bramgate Automotive Inc. values. This position is accountable for the effective operations of Concierges, Front Service Advisors, supporting Service Shop and Technicians, Parts, Warranty Administration, etc.

Qualifications

Education, Skills and Experiences:

This fantastic chance is suitable for an energetic, self-motivated, customer focused individual looking to take their career to the next level

Deliver Value for the Customer

- Hands on customer service. Ensuring that every customer encounter is consistent with the Bramgate Automotive Group promise to make every experience Easy, Efficient, and Enjoyable.
- Ensure that all customers are greeted promptly upon arrival and given fair estimates on costs and time required for repairs and maintenance.



Ensure that customers are kept abreast of repair status at all times.
- Establishes and maintains good working relationships with internal and external customers to encourage repeat and referral business.
- Ensuring that customer complaints are handled tactfully, promptly, and with genuine concern immediately and according to dealership's guidelines.
- Enforces that loan car usage and return is monitored and that these vehicles are prepared, serviced and clean to be ready for use at all times. Negotiates and acts as the liaison with Audi Canada customer service and roadside assistance.
- Fully understands and complies with the customer service measurements used in the Audi Canada network. Establishes and maintains a follow-up system with all customers to confirm satisfaction with the service experience.
- Ensures that the customer waiting areas are kept clean and that refreshments or other amenities are kept well stocked and/or functioning as intended.
- Maintains a professional appearance at all times.

Develop Top Talent

- Assist Service Manager in utilizing the Company processes to select and hire new employees.
- Assist with hiring, training, motivating, counselling, and monitoring the performance of all service department staff. Develops a team atmosphere within the department.




- Is mindful of self-development needs and discusses them with the Dealer Principal and General Manager.
- Assist with directing and scheduling the activities of all department employees. Enforces standards in conduct, and adequately and fairly deals with breaches in these standards.
- Facilitating and/or conducts technical training and sends employees to appropriate training schools as needed, including requirements for Audi Canada employee and department certification.
- Assist with reviewing workshop payment systems in order to ensure fairness and reliability. Monitors technicians' daily productivity reports and corresponding payroll records.
- Actively engages and ensures a positive and safe working environment for employees.
- Maintains high ethical standards at all times.

Lead by Example

- Presents self as a positive role model by demonstrating commitment to other staff, customers, dealership and company. Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
- Solicits, encourages, and implements innovative methods/ideas to improve service and performance.
- Assist with development and implementation process for efficiencies. Acts quickly to implement plans; organizes work efficiently; follows up to ensure successful implementation.
- Utilizes all available information to ensure proper resolution of problems; makes and implements decisions to accomplish goals and meet deadlines. Recommends or takes appropriate business risks.
- Performs multiple tasks simultaneously in order to meet and exceed deadlines and expectations; maintains composure when faced with multiple demands.

📌 Assistant Service Manager (Mississauga)
🏢 Forward Thinking HR Services
📍 Mississauga