Location: Sandringham, Johannesburg
Position Type: full time – fixed term contract
Purpose of the Job
To provide day-to-day operational and administrative supervision across the Home-Based Care programme, ensuring the effective coordination of services, staff, clients and operational processes. The role provides operational continuity, supports the resolution of client and service-delivery matters, and ensures that programme activities are implemented efficiently and in accordance with established policies, procedures and service standards.
The Operational Supervisor acts as a key link between the HBC team, clients, families, service providers and internal departments, supporting service coordination, client navigation, administration, reporting and continuous improvement.
Role and Responsibilities
Operational Supervision & Service Coordination

- Supervise and coordinate the day-to-day operational activities of the HBC programme.
- Monitor service delivery, workflows, schedules and operational requirements to ensure continuity of services.
- Coordinate appointments, transport, referrals, service providers and other operational requirements.
- Provide guidance and support to staff on routine operational matters and ensure agreed actions are followed through.
- Identify operational challenges, service gaps and recurring issues and elevate or recommend appropriate solutions.
- Ensure effective communication and coordination across the HBC team and relevant internal departments.

Client Screening, Support & Service Navigation

- Maintain a strong understanding of HBC services and the wider services available within the organisation.




- Receive and screen potential client and family enquiries and establish the appropriate service pathway.
- Ensure clients are appropriately directed to the relevant HBC programme, internal department or external service.
- Coordinate referrals and follow-up to ensure that client needs are appropriately addressed.
- Support staff with complex or urgent client and family matters and facilitate appropriate interventions.
- Maintain skilled, compassionate and respectful relationships with clients and families.

Crisis & Operational Support

- Coordinate the immediate operational response to client, family and service-delivery issues.
- Support social workers and relevant team members with urgent client matters and interventions.
- Provide operational continuity when the Programme Manager is unavailable, within established procedures and delegated authority.
- Coordinate urgent referrals, appointments, transport, staffing and service-provider requirements.
- Ensure incidents and urgent matters are appropriately documented, followed up and escalated where required.
- Escalate matters requiring clinical, statutory, disciplinary, HR or significant financial decision-making to the appropriate authority.

Staff Supervision & Workforce Coordination

- Provide day-to-day operational supervision and support to HBC staff.
- Assist with staff scheduling,



leave planning and workforce coordination to support service continuity.
- Coordinate staff onboarding, orientation and operational training requirements.
- Monitor adherence to operational procedures, service standards and agreed work practices.
- Identify training, support and operational needs and bring these to the attention of the Programme Manager.
- Promote effective teamwork, communication, accountability and service excellence.

Administration, Reporting & Quality

- Ensure accurate and up-to-date client records, databases and programme documentation.
- Monitor the completion of required administrative processes and documentation.
- Compile programme statistics, operational reports and management information as required.
- Monitor programme KPIs and service-delivery information and highlight emerging trends or concerns.
- Maintain SOPs, forms, templates and administrative systems in collaboration with the Programme Manager.
- Support audits, quality reviews, accreditation requirements and corrective-action processes.
- Identify opportunities to improve operational efficiency, service quality and client experience.

Rimon Private Care & Programme Support

- Oversee the day-to-day administration and coordination of Rimon Private Care services.
- Coordinate caregiver recruitment administration, onboarding, placements and related documentation.
- Coordinate communication between caregivers, clients and families.
- Assist with quotations, service agreements, invoicing and placement administration.
- Monitor rosters, leave arrangements and operational requirements.

📌 HOME-BASED CARE OPERATIONAL SUPERVISOR (Sandringham)
🏢 Chevrah Kadisha
📍 Sandringham