Job Description / Description de poste

Residential Support Worker / Travailleuse de soutien résidentiel

Full-Time, Temporary (until June 2027 or Until the Return of the Employee)

Designated Position / Poste désigné

ENGLISH

This position is designated for female applicants only, in accordance with the applicable provisions of the Human Rights Code, as this is a bona fide occupational requirement. The designation is intended to support the achievement of equitable representation and address specific needs relevant to the role.

We are committed to fostering an inclusive and supportive environment, and we encourage applications from all women, including those from diverse and underrepresented backgrounds.

FRANÇAIS

Ce poste est réservé exclusivement aux femmes, conformément aux dispositions applicables du Code des droits de la personne, puisqu’il s’agit d’une exigence professionnelle justifiée. Cette désignation vise à favoriser une représentation équitable et à répondre à des besoins particuliers liés à la nature du poste.

Nous nous engageons à créer un environnement inclusif et bienveillant, et nous encourageons les candidatures de toutes les femmes, y compris celles issues de milieux diversifiés et sous-représentés.

ENGLISH

Job Details

Location: Haileybury
Position Type: Full-Time, Temporary (until June 2027 or until the return of the employee)
Start Date: ASAP
Employment Conditions: Day, evening, overnight, weekend and holiday shifts; adaptable scheduling required
Wage Range: $23.09 – $24.95 per hour

Role Summary

Residential Support Workers provide feminist-based, compassionate, and innovative supports, counselling,



and therapeutic/activity-based group programming for women and their children living in the shelter.

Residential Support Workers support women in developing goals, action plans, and strategies while residing in shelter and work to promote a caring, healthy, safe, respectful, and positive residential environment.

Responsibilities include case management, personal safety assessment and planning, crisis intervention, and referrals to additional counselling, legal, health, and community supports using a harm reduction approach.

Staff facilitate support groups and structured activities that promote healing, personal growth, empowerment, and well-being. Residential Support Workers also play an important role in preventing, managing, and de-escalating behavioural concerns, conflicts, and crisis situations that may arise within the shelter environment.

The position includes direct client support as well as administrative, housekeeping, food preparation, crisis-line, safety, and general residential responsibilities associated with the operation of a 24-hour women’s shelter.

Job Requirements

- Bilingualism in English and French is considered an asset, but is not required
- Diploma or degree in Social Work or equivalent education and/or relevant experience
- Vulnerable Sector Check




- Driving record check
- Valid driver’s licence and access to reliable transportation
- First Aid/CPR Certification
- Food Handler Training
- Applied Suicide Intervention Skills Training (ASIST)
- Non-Violent Crisis Intervention (NVCI) Certification
- Ability to work in a fast-paced environment and effectively manage competing priorities and pressure
- Ability to perform housekeeping and general residential duties
- Administrative and office experience
- Knowledge of research techniques and documentation practices
- Ability to perform food preparation duties
- Up-to-date COVID-19 vaccinations

Ideal Candidate

The ideal candidate is:

- Approachable and client-focused
- Compassionate and creative
- Decisive and able to exercise sound judgement
- Ethical, trustworthy, and values-driven
- An excellent written and verbal communicator
- A strong and attentive listener
- Able to work independently and collaboratively as part of a team
- Knowledgeable about violence against women, relevant legislation, trauma-informed practice, and harm reduction strategies
- Committed to feminist, anti-oppressive, inclusive, and equitable service delivery
- Able to maintain professionalism and emotional regulation in challenging or crisis situations

The Successful Candidate Must Be Able To:

- Prepare, maintain, and appropriately document client files
- Communicate effectively with colleagues and community partners
- Practice and promote inclusion and equity
- Assess client needs and eligibility for services
- Develop and support personal safety plans
- Effectively manag

📌 Residential Support Worker, Full-Time, Temporary Contract (Haileybury)
🏢 Entreinstitute
📍 Haileybury