At KWS, we believe every person deserves to live withsafety, dignity, and hope.Our Thrift Store is more than a retailoperation. It is a place where Every Donation and Every Purchase Supports aCommunity Free From Abuse.

About Us:

KWS has been providing programs and services for peopleimpacted by Domestic Abuse since 1980. Our programs include emergency andsecond-stage housing, PEACE program, community-based victim services,sexualized assault services, education and prevention initiatives, a 24/7support line, and a community thrift store. We are committed to fosteringsafety, choice, and inclusion, and believe in building a community free fromabuse and sexualized violence through education, support, and strong partnerships.

The Opportunity:

We are seeking a highly organized, service-focused, andcommunity-minded Donation & Processing Coordinator to help ensure donatedgoods are efficiently transformed into quality merchandise while creating apositive experience for donors, volunteers, and customers. This role is idealfor someone who enjoys coordinating operations, retail, supporting teammembers, building relationships, and contributing to a mission-drivenorganization where every donation makes a difference.

Key areas of responsibility include:

Donation Intake & Processing

- Coordinate daily donation receiving activities and warmlywelcome donors.
- Ensure donated items are accepted, assessed, sorted, andprocessed according to established guidelines.
- Coordinate the flow of donated goods through receiving,sorting, pricing, staging, and sales-floor preparation.
- Monitor donation volumes and communicate operationalneeds and opportunities for improvement.




- Help identify ways to improve workflow efficiency,inventory movement, and processing effectiveness.

Inventory & Merchandise Readiness

- Coordinate sorting, pricing, quality control, andpreparation of merchandise.
- Maintain efficient inventory flow from donation intake tosales floor readiness.
- Ensure merchandise is consistently prepared and pricedaccording to established standards.
- Monitor inventory staging areas to support organization,accessibility, and efficient workflows.
- Accurately utilize point-of-sale and inventory systems tosupport operational reporting and inventory tracking.

Volunteer & Team Support

- Provide day-to-day guidance and support to volunteers andteam members working within donation and processing functions.
- Assist with onboarding and training on donation intake,sorting, pricing, safety, and operational procedures.
- Foster a welcoming, inclusive, and collaborativeenvironment that encourages confidence, engagement, and contribution.
- Promote consistency in processes and quality standards.
- Recognize volunteer contributions and communicateemerging needs or concerns to the Thrift Store Manager.

Donor Experience

- Create a positive and meaningful donation experience thatreflects KWS values.
- Foster a donor-centred approach rooted in appreciation,respect, and relationship building.




- Respond to routine donor inquiries and concerns andescalate complex matters as needed.
- Gather donor feedback and help identify opportunities tostrengthen donor engagement and retention.
- Share the impact that donations have in supportingindividuals, children, and families impacted by abuse.

Operations and Safety

- Support continuous improvement efforts related todonation processing, inventory management, and operational consistency.
- Assist with reporting, recordkeeping, and administrativeprocesses related to donation operations.
- Maintain clean, secure, and organized receiving,processing, and storage areas.
- Promote safe lifting, handling, and workplace practices.
- Identify hazards and operational risks and takeappropriate action to address or escal…

What You Bring:

- Minimum 2-3 years of experience in retail, warehouse,logistics, inventory management, thrift, or customer service environments.
- Experience with inventory systems, point-of-sale systems,and merchandise processing
- Strong organizational, coordination, and time-managementskills.
- Ability to manage multiple priorities in a fast-pacedenvironment.
- Strong attention to detail and commitment to qualitystandards.
- Effective communication and relationship-building skills.
- Ability to train, support, and work collaboratively withvolunteers and team members.
- Commitment to providing exceptional donor service andfostering positive community relationships.
- Demonstrates professionalism, empathy, discretion, andsound judgment when handling sensitive information and supporting positiveoutcomes in complex or hei

📌 Donation & Processing Coordinator (Kelowna)
🏢 Kelowna-Women
📍 Kelowna