- Provide leadership, supervision, coaching, and performance management for administrative, recruitment, licensed, and unlicensed employees, ensuring compliance with all applicable legislation, qualified standards, company policies, and procedures.
- Oversee all branch and virtual office operations, including workforce planning, scheduling, resource allocation, workflow optimization, and operational effectiveness to ensure high-quality service delivery.
- Support recruitment, selection, onboarding, orientation, training, employee development, performance reviews, discipline, and other human resources processes for branch employees.
- Foster a positive, accountable, and cooperative workplace culture through effective communication, mentorship, staff engagement, and continuous improvement initiatives.
- Ensure compliance with the Standards of Practice of applicable provincial regulatory bodies and liaise with regulatory authorities, government programs, funders, clients, and other stakeholders as required.
- Lead client satisfaction and quality assurance initiatives, ensuring concerns, complaints, and service issues are addressed, resolved, documented, and reported in a timely manner.
- Develop, implement, monitor, and improve operational policies, procedures, performance metrics, quality indicators, and audit action plans to support organizational objectives and regulatory requirements.
- Analyze operational and financial data to identify trends, improve efficiencies, support budgeting and forecasting activities, and monitor branch performance against established targets.
- Coordinate and maintain employee education, competency, in-service training, and continuing professional development programs,



ensuring appropriate documentation and compliance records are maintained.
- Support Modified Work Programs, Health & Safety initiatives, and disability management activities in accordance with legislative requirements and company practices.
- Assist with business development, marketing initiatives, contract development, and community engagement activities to promote organizational growth and strengthen stakeholder relationships.
- Support Management Review processes through the preparation of operational, quality, financial, and performance reports, including follow-up on identified improvement actions.
- Manage administrative and operational financial processes, including invoice reconciliation, approval workflows, and monitoring operational expenditures.
- Participate in and support the organization's Quality Management System, continuous improvement programs, accreditation requirements, and operational excellence initiatives.
- Serve as the on-call Registered Nurse and provide support to on-call scheduling teams as required.
- Maintain the confidentiality of client, employee, and corporate information, disclosing information only to authorized personnel in accordance with company policies and regulatory requirements.
- Adhere to all company policies, procedures, professional standards, and legislative requirements.




- Participate in ongoing internal and external education and professional development activities.
- Promote a culture of workplace safety by identifying and reporting hazards, participating in Health & Safety activities, and ensuring Accident Reports are completed within required timelines for direct reports.
- Perform other related duties and responsibilities as assigned.
- Demonstrate knowledge of Standards of Practice guidelines of Provincial regulating body.
- Responsible for overseeing the performance management of all field-based licensed and unlicensed staff, including addressing performance concerns, implementing remediation plans, and ensuring appropriate follow up documentation.
- Clinical Practice oversight, ensuring nurses adhere to professional standards policies, procedures, and client-specific requirements.
- Competency management, including identifying training needs and ensuring staff maintain required certifications and competencies.
- Clinical coaching and mentorship for field nurses, particularly when practice concerns or performance gaps are identified.
- Perform additional duties as required

Duties And Responsibilities

- Provide leadership, supervision, coaching, and performance management for administrative, recruitment, licensed, and unlicensed employees, ensuring compliance with all applicable legislation, professional standards, company policies, and procedures.
- Oversee all branch and virtual office operations, including workforce planning, scheduling, resource allocation, workflow optimization, and operational effectiveness to ensure high-quality service delivery.
- Support recruitment, selection, onboarding, orientati

📌 Clinical Operations Manager (Toronto)
🏢 Carecor Health Services
📍 Toronto