POSITION TITLE: Supportive Living Coordinator

PROGRAM: Operations

POSITION TYPE: Fixed Term Contract, October 2026 to June 3,2027

HOURS OF WORK: Part-time fixed term contractThursday to Saturday 1:00pm to 10:30pm ( 28.5 hours per week )

POSITION SUMMARY: The Supportive Living Coordinator plays a critical frontline role in delivering high-quality, recovery-oriented supportive housing services to individuals living with complex mental health challenges and concurrent disorders. As a primary point of contact within the home, the Coordinator provides compassionate, trauma-informed, and client-centered support to individuals experiencing mental illness, addiction, intellectual disabilities, concurrent disorders, trauma-related impacts, and other vulnerabilities. This position requires strong crisis intervention skills, sound judgment, excellent documentation practices, and the ability to balance structure and flexibility in a dynamic residential environment. The Coordinator ensures a safe, respectful, and recovery-focused living environment while supporting clients in achieving stability, independence, and personal wellness goals.

REPORTS TO: Assistant Manager

LOCATION: Calgary

KEY SERVICE RESPONSIBILITIES AND SPECIFIC ACCOUNTABILITIES:

Client-Centered Support & Service Planning

- Collaborate with clients and their Recovery Alberta Clinical support teams to develop, implement, and regularly review individualized Service Plans with measurable, strengths-based goals.
- Support goal attainment through hands-on coaching, teaching, modeling, and skill development related to daily living (e.g., hygiene, nutrition, medication routines, budgeting, housekeeping, scheduling, and community integration).




- Deliver structured psycho-educational programming and skill-building groups as directed, including recovery education, emotional regulation, relapse prevention, life skills, and wellness planning.
- Provide individual support sessions focused on goal setting, motivation, self-regulation, and problem-solving.
- Collaborate with the Recovery Alberta team to participate in the interview process, creation of Individualized Service Plans, Safety plans, etc., as required.
- Assist clients in identifying, accessing, and navigating community resources including but not limited to: healthcare, income supports, addiction services, vocational programs, recreation, and cultural supports.
- Facilitate house meetings and promote cooperative living, conflict resolution, shared accountability, and community participation within the residence.

Crisis Intervention, De-escalation & Supportive Care

- Respond to and effectively manage crisis situations using verbal de-escalation techniques, Nonviolent Crisis Intervention principles, and trauma-informed practice.
- Provide supportive care for individuals exhibiting challenging behaviours related to mental illness, addiction, intellectual disabilities, trauma histories, or emotional dysregulation.




- Conduct risk assessments and implement appropriate safety planning in collaboration with the team and external supports when required.
- Apply a harm reduction approach in supporting clients experiencing substance use challenges, prioritizing safety, dignity, and incremental change.
- Administer lifesaving interventions such as CPR, First Aid, Naloxone, and emergency response procedures as necessary.
- Communicate critical incidents promptly to supervisors and complete all required follow-up documentation in accordance with agency protocols.

Documentation, Reporting & Accountability

- Maintain the highest standard of documentation accuracy, timeliness, and professionalism in accordance with CMHA Calgary policies and privacy legislation.
- Complete comprehensive and objective case notes, incident reports, shift change notes, logbook entries, communication updates, daily tracking logs, and accountability records.
- Maintain accurate and current client files including Service Plans, Outcomes Star assessments, safety plans, and progress tracking tools.
- Document behavioural observations, interventions, and outcomes clearly to support continuity of care and risk management.
- Communicate proactively with team members, supervisors, and interdisciplinary partners regarding client status, emerging concerns, and service coordination.
- Adhere to all internal documentation deadlines and quality standards as directed

Safety & Workplace

- Maintain the highest standards of physical, emotional, and psychological safety across all CMHA Calgary Supportive Living sites and homes.
- Perform regular rounds and perimeter checks as instructed.
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📌 Supportive Living Coordinator Fixed Term Contract (Calgary)
🏢 Canadian Mental Health Association
📍 Calgary