Harlo Entertainment is a Toronto-based operator, management and private equity company, delivering value over 30 years of aggregate experience in both the hospitality and entertainment industry. With first-hand insights and perspectives, Harlo Entertainment defines best-in-class, luxury experience and is deeply committed to the highest level of guest satisfaction.

We are a collection of diverse individuals with unique skill sets and subject matter expertise focused on building and scaling ventures. As a member of our team, you will have the opportunity to work across multiple high-profile, growing brands including Shake Shack Canada, Kasa Moto, Mimi Chinese, Sunnys Chinese, Linny's, Shinji Japanese, Playbook Commons, Valerie, Roses Social and more. Check out our website to learn more: We are a people-first culture. We strive to create great outcomes and to establish win-win partnerships through integrity, reliability, inclusivity, and great communication. Our greatest asset is our people, as they are the powerhouses behind our outcomes.

Position Overview:

We are looking for a Full-time, Permanent, Restaurant Manager to bring an elevated experience to our guests

A multifaceted role, the Restaurant Manager works to oversee the operations of the restaurant. Focusing on staff training, generation of top-line revenue, and management of labour and cost of goods, the Restaurant Manager will be involved in leading all aspects of the restaurant to success while ensuring a best-in-class guest experience.

What You'll Do

- Champions the brand’s vision and values and contributes to maintaining a strong culture and healthy working environment.
- Uphold our standards at all times and treat everyone with courtesy and respect.




- Labour Management: appropriate staffing levels to achieve the highest service standards
- POS Programming: POS must be updated with the current menu, ensure proper modifiers are listed for ease of communication with the kitchen.
- PMIX Analysis: identify consistently low-selling items and think of ways to boost sales (promos, pre-shift knowledge, staff tasting).
- Restaurant Tech (clover/SW/etc.): Execute rollouts and overall support tech initiatives, suggesting improvements and lessons learned.
- Elevate service and give final approval for FOH staff to graduate training.
- Prepare and implement standard operating procedures, coordinate restaurant operations during each shift, and determine and implement operating improvements.
- Manage all aspects of staff performance in accordance with established service standards, and ensure staff knows and adheres to established steps of service and service standards.
- Control Profit & Loss (i.e., plan attainment) by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
- Monitor adherence to health, safety, and hygiene standards within the location, ensure compliance with restaurant security procedures, inclusive of alcohol regulations,



ensure a safe working environment by facilitating secure work behaviours of the team and guests, maintain safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; comply with health and legal regulations.
- Maintain restaurant cleanliness and uphold aesthetic standards.
- Organize and create venue leadership schedules for approval. Monitor staff schedules and ensure that budgeted labour costs are met.
- Maintain accountability for all internal controls around invoices, cash, and other payment handling and procedures.
- Interact with guests to ensure all inquiries, guest recovery, and complaints are handled promptly, providing a best-in-class guest experience.
- Create and maintain a PX list.
- Execute marketing and promotional activities, in coordination with our Marketing Team.
- Appropriately adapt to seasonal changes and create and manage relevant initiatives.
- Arrange for maintenance and repairs of equipment and services.
- Ensure repairs, maintenance, and preventative maintenance plans for the space.
- Recruit, interview, and hire team members; conduct performance appraisals, take disciplinary action, motivate and train.
- Assesses staffing requirements continuously to identify current needs.
- Review weekly reservations and events.
- Host and lead weekly manager meetings.

What You’ll Need

- Prior management experience in the restaurant industry and experience in upscale environments is preferred.
- Ability to work extended hours, on foot.
- Knowledge of various operational systems. Bonus if you are familiar with any of the following: Silverware, Push, AnyDay Card (XTM), TripleSe

📌 Restaurant Manager (Toronto)
🏢 Harlo Entertainment
📍 Toronto