Complaint Investigator - 2 positions (0.5 - 1.0 EFT)

The College of Physicians and Surgeons of Manitoba

Position Summary:

Reporting to the Complaints and Investigation Department, the Complaint Investigator assists with resolving complaints received by CPSM in relation to registrants. This includes investigating relevant issues and preparing a report for consideration by the Investigation Committee in their reviews.

Duties & Responsibilities:

- Review of complaints made againstregistrants of CPSM,including:
- Assessing for jurisdictional issues.
- Assessing privacy issues (legal authority of the complainant to access patient personal health information).
- Identifying matters which require legal advice.
- Communication with complainants, registrants and others, as required, to address relevant issues.
- Assuring letters to registrants include specific issues of concern that are to be addressed.
- Assuring the letter to the complainant explains the process and/or limitations on the review
- Investigating the concernsraised, including:
- Reviewing the complaint and response from the registrant.
- Reviewing the follow up response from the complainant, where applicable.
- Reviewing medical records to summarize the relevant care.
- Interviewingregistrants and complainants, where necessary,to ensuretheir perspective onrelevant issuesareaddressed.
- Gathering other information as necessary to address the relevant issues,including fromthird parties.This includes Interviewing 3rdparties, whereappropriate.
- Obtaining expert opinions where necessary, includingformulating questions for their consideration.





- Working in collaboration with legal counsel to ensure all applicable legal or process issues are considered.
- Preparation of an Investigator’s Report detailing all relevant information for theInvestigation Committee,including:

- An overview of the circumstances and concerns raised.
- A review of the medical record and other applicable documents.
- An analysis of the issues raised including whether the care and/or conduct appear to meet the expected standard.
- Any other information that may impact the Committee decision on the matter.

- Attendance at Investigation Committee meetings to provide information or clarification as requested by the Committee.

Qualifications:

Education & Experience:

- A Regulated Health Professional with a minimum of 8 years of clinical experience.
- Experience reviewing and investigating complaints is an asset however Full training will be provided.
- Demonstrated experience reading and interpreting legislation, standards, and protocols.

Skillsand Knowledge:

- Impeccable ethics and professionalism.
- Knowledge of the standards which govern the practice of medicine in Manitoba.
- Demonstrated ability to work collaboratively.
- Excellent organization, time management and planning skills,



including the ability to work and problem solve independently within general guidelines and with multiple deadlines.
- Proficiency with computers, including digital document management and basic keyboarding and Office 365 skills for basic communications.
- Demonstrated report writing skills for a multi-disciplinary audience.
- Ability to deal with confidential information that may not be shared internally or externally.
- Skilled communication and interpersonal skills to build and maintain rapport with stakeholders at all levels.
- Ability to adhere to applicable policies and procedures in the Complaints and Investigation Department.

Performance Standards:

- Impeccable ethics and professionalism.
- Completes work with accuracy and appropriate detail and within prescribed deadlines.
- Completes work in collaboration with other members of the multidisciplinary team.
- Treats complainants and registrants with respect.
- Maintains strict confidentiality.
- Ensures communications are clear and concise.
- Follows policies and guidelines.
- Seeks guidance from the Assistant Registrar where appropriate.

Please state your preference for full time equivalent between 0.5 -1.0. The College of Physicians and Surgeons of Manitoba offers a comprehensive compensation package.

The College of Physicians & Surgeons of Manitoba is strongly committed to equity and diversity within its community and especially welcomes applications from women, racialized persons/ persons of colour, Indigenous peoples, persons with disabilities, persons of all sexual orientations and genders, and others who may contribute to the further diversif

📌 Complaint Investigator (Winnipeg)
🏢 College-of-Physicians-
📍 Winnipeg