1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

What came first, the chicken or the egg? We still don’t know the answer, but we can share with you, the journey after…

P&H; Foods Inc. is a Canadian, family-owned agribusiness with operations across Canada, and we are passionate about eggs All things eggs in fact, including shell eggs which we provide to grocery stores and foodservice providers liquid and dried egg as an ingredient for culinary and industrial processing as well as producing a nutritious and delicious line of ready to eat, value added egg products. We are proudly Canadian with a long rich history of working with local family farms in bringing farm fresh eggs to our communities every day

Our family values are a culturally diverse reflection of our Canadian heritage. We’ve been providing locally sourced food to Canadians for over 115 years Our collection of unique perspectives and experiences sets us apart with the passion to drive performance.

As part of our values, our organization is constantly in search of innovation. Our state-of-the-art grading and processing equipment sets us apart and drives our commitment to lead the industry in sustainability, safety, and automation. In addition, our facilities are food safe certified ensuring the highest standards of cleanliness, food safety, and quality.

We are looking for egg enthusiasts who are interested in more than just a job. You are on the hunt for a rewarding career where you’ll make a difference and continue your learning journey. In addition to a rewarding career, you can rest assured that your journey won’t be cut short Our team members enjoy additional perks such as job security,



comprehensive group benefits, an employee assistance program, RSP program, scholarship, and bursary programs

As a member of our team, you can expect to contribute fresh perspectives, share new and exciting ideas, participate in growth opportunities, build our diverse and inclusive culture, and so much more Opportunities are only limited by your imagination

We look forward to hearing from you and learning how you will grow with us and contribute to our ever-evolving team of egg enthusiasts

POSITION OVERVIEW

The Customer Service Supervisor is a key leadership role responsible for managing customer service operations across British Columbia (BC) and Alberta (AB), while providing strategic support to sales, marketing, logistics, finance, and production departments. This individual will oversee the day-to-day performance of the order desks, manage communications with key accounts and portals, and help ensure an exceptional customer experience from order placement through to delivery.

This position requires strong organizational, communication, and leadership skills, with the ability to manage competing priorities in a fast-paced, multi-province environment.

SKILLS, EDUCATION AND EXPERIENCE

- Excellent computer skills, especially with Microsoft Word, Excel, Accounting software and ability to learn and utilize new software quickly




- A high attention to detail
- Superior telephone manners and strong interpersonal skills
- Solid knowledge of general office procedures involving procurement, reports etc.
- Able to write and format moderately complex correspondence including memos, emails, and letters
- Knowledge of applicable data privacy laws
- Meticulous records maintenance skills
- Knowledge of customer orders in regard to product distribution
- Able to maintain filing systems and basic databases
- Minimum of 3-5 years in a supervisory or senior customer service role preferably in a manufacturing environment
- Superior keyboarding skills - working knowledge and demonstrated skills in the MS Office.
- Experience with ERP systems and customer portals is a strong asset
- Ability to interpret and implement judgement, reasoning, and discretion
- Must be able to communicate and work well with others as part of a team, demonstrating politeness, respect and courtesy in communication a daily interactions
- Present a positive and professional image of the facility to all customers, visitors, suppliers, inquiries and other interactions
- Hands-on experience with productivity applications, including word processing, spreadsheets, email, and presentation software
- Professional writing skills including proper spelling, grammar, and punctuation
- Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
- Previous experience in handling confidential or sensitive information
- Office based with potential travel between BC and AB

RESPONSIBILITIES

CUSTOMER SERVICE LEADERSHIP

- Oversee and support cust

📌 West, Customer Service Supervisor (Vancouver)
🏢 GOLDEN VALLEY FOODS
📍 Vancouver