UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non-Union
Number of vacancies: 1
Current or Replacement Position: New
Site: Princess Margaret Cancer Centre
Department: Workforce Optimization
Reports to: Senior Manager, Workforce Optimization
Salary Range : $68,932 - $90,000 annually
Hours: 37.5 hours per week
Status: Permanent Full-Time
Shifts : Monday to Friday
Closing Date: October 21, 2026

Position Summary

The Analyst, UKG Workforce Management is a key member of UHN’s Workforce Management team, supporting the implementation, optimization, and ongoing operations of UKG Pro Workforce Management (WFM) across the areas of Scheduling, Time & Attendance, and Leave & Accruals Management.

The Analyst provides business analysis,



documentation, testing, data interpretation, and user support to ensure WFM processes and system configuration accurately reflect operational needs across UHN’s 24/7 clinical and corporate environments. This role works in close collaboration with operational leaders, schedulers, timekeepers, People & Culture, Payroll, Labour Relations, Digital, and the HRIS/WFM project team.

This role is ideal for someone who is analytical, detail‑oriented, and eager to support digital transformation in workforce management across a large, complex healthcare organization.

Duties

Business Analysis & Requirements Gathering

- Partner with operational leaders, schedulers, timekeepers, and subject matter experts to understand and document current WFM practices across Scheduling, Timekeeping, and Leaves.
- Document current workflows, exception processes, and business rules using standard templates and process mapping tools.
- Support requirement‑gathering sessions to identify future‑state needs for Scheduling, Time & Attendance, and Leave Management.
- Assist Leads in translating collective agreement requirements into structured functional requirements and system logic.

Documentation, Data Collection & Process Mapping

- Develop and maintain documentation related to scheduling patterns, timekeeping workflows,



leave/absence processes, and accrual tracking.
- Collect and validate WFM‑related data including schedule structures, pay code mappings, leave balances, accrual rules, exception categories, and unit staffing models.
- Identify data inconsistencies and coordinate with operational partners to resolve issues.
- Keep documentation version‑controlled and aligned with project standards.

Configuration Support & Workflow Alignment

- Assist Leads and technical teams with configuration preparation, documentation review, and design decision logging.
- Participate in validating configuration across Scheduling, Timekeeping, and Leave/Accrual workflows, ensuring system behaviour aligns with expected policies and rules.
- Support mapping current‑state processes to UKG future‑state workflows, identifying standardization opportunities.

Testing, Validation & Issue Tracking

- Contribute to the development of test scripts and scenarios covering all UKG WFM modules.
- Participate in SIT, UAT, and regression testing cycles by executing test cases and documenting outcomes.
- Log defects, support defect triage, and validate fixes.
- Assist with Payroll parallel testing by verifying time‑to‑pay outputs and documenting discrepancies.

Stakeholder Engagement, Training & Change Support

- Contribute to the creation of user guides, reference materials, training content, and process documentation.
- Provide hands‑on support during pilot rollouts, go‑lives, and stabilization periods.
- Support communication of workflow changes and process updates to operational teams.
- Build collabora

📌 Analyst, UKG Workforce Management (Toronto)
🏢 University Health Network
📍 Toronto